Lead Tech I, Show Operator – Universal Epic Universe

JOB SUMMARY:

Supports management in coordinating the daily operation of assigned venue and maintains venue technical show quality. Assist with the operation and execution of entertainment shows. Leads crew and applies expert level knowledge in use of advanced control systems for audio, video, lighting, projection, special effects, and show action equipment.

MAJOR RESPONSIBILITIES:

Oversees the daily operations of technical entertainment systems, including planning, delegation, and coordination of work tasks. Effectively delegates work assignments among qualified crewmembers, leads crews during work startup and stoppage, and communicates performance expectations. Ensures compliance with safety guidelines, standard operating procedures, and company policies. Coordinates with other departments, communicates resource needs, and provides two-way communication between technicians and management. Monitors employee productivity, enforces compliance with UO policies, and reports non-compliance issues to appropriate leadership.

Maintains and shares job knowledge and assists in developing team members. Communicates performance expectations and provide technical training for best practices/techniques along with feedback to technicians. Provides technical show notes and lead observations for assigned technicians to appropriate management to ensure high standards of show quality are maintained.

Maintains inventory of tools, equipment, material, and other UO property, ensuring proper care, maintenance, and storage is upheld. Ensures a safe working environment is maintained and assists with regular inspections. Notify management of any material needs or safety concerns.

Partners with responsible maintenance team to trouble shoot issues and escalate to management as appropriate. Ensures all daily, weekly, and monthly maintenances checks are completed.

Ensures proper completion of all technical documentation; to include daily checklists, SOPs, daily FYI, inventory, and other such documentation. Complete required training documentation including assessments and check off lists.

Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.

Performs other duties as assigned.

EDUCATION:

Technical school: is preferred.

Associate degree: is preferred.

Bachelor’s degree: is preferred.

EXPERIENCE:

3 years’ experience providing work direction leading knowledgeable individuals and promoting teamwork dynamics

5 years’ experience using advanced control systems, likely within the theme park/theater industry in a technical capacity preferred; or equivalent combination of education and experience.

Prior experience on advanced show control systems such as Medialon, Ovation, Alcorn McBride, Birket, Allen Bradley, QSYS and Navigator.

Subject matter expert in technical disciplines needed to operate assigned venue.

Emergency Repairs, Parts Assembly, and networking preferred.

Basic computer skills with basic experience in Microsoft Office suite

Or equivalent combination of education and experience.

CERTIFICATIONS, LICENSES, REGISTRATIONS:

Valid FL Driver’s License required.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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