Senior Change Implementation Analyst

Job Description

In this role, you will provide mentorship and real-time resolution on a wide variety of technical and non-technical customer issues including, but not limited to: product compatibility and configuration, support entitlements and validation, electronic support solve and product availability. Handle open service requests that are dispatched, implement fixes, analyze the software problem and write case notes in the tracking system. This is an entry-level full-time Hybrid role with Oracle!

Basic Qualifications

• At least 2 years total combined related work experience and completed higher education

• Receipt of the appropriate government security clearance card applicable for your position

• Due to the client contract, you will be assigned, this position requires you to be a U.S. citizen

Preferred Qualifications

• At least 2 year of clinical or customer service experience

• This is a hybrid role and requires to be in the Office 2-3 times a week.

• We invite you to apply if you have the above skillset and experience!

• If you have experience in healthcare call centers/ customer support experience, it has an added advantage.

Entry Career Level IC0

Career Level – IC0

Responsibilities

In this role, you will provide mentorship and real-time resolution on a wide variety of technical and non-technical customer issues including, but not limited to: product compatibility and configuration, support entitlements and validation, electronic support and product availability. Handle open service requests that are dispatched, implement fixes, analyze the software problem, and write case notes in the tracking system. Work is semi-routine in nature. Support may be delivered via electronic channels (web, e-mail, etc.) or phone. The position may work in a call center environment as needed. Also, you will be the point of contact for new customers, introducing and educating them on Oracle as a whole. You will also have the opportunity to gain knowledge of specific product areas within our core technologies and/or applications.

Key Activities:

Point of contact for clients as they go through an implementation. Resource for clients as things are being implemented.

Capture requirements and determine the scope of work to estimate delivery effort and delivery time frames

Troubleshoot and problem solver, things can go wrong, and we need someone who can think on their feet and jump in to try and figure things out.

Ticketing systems

M-F (8-5) 40 hours. Potential for overtime but not likely

Day to day: Combination of client meetings, emailing, team meetings, team of people that work with a client.

Part of a smaller team but you are working with the client individually. At the end of the year, you can point out what you worked on.

Ideal Candidate:

Deadline driven

Ability to prioritize

Technical background is helpful

Customer service experience

Needs to be organized

Ability to think through problems

Comfortable with learning

Fast-paced

If you have mentioned skillsets we are waiting to connect with you!

Please apply!

#LI-AG1

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $16.49 to $31.49 per hour; from $34,300 to $65,500 per annum.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40 years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling 1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Which includes being a United States Affirmative Action Employer