Technical Support

MUST HAVE CompTIA certification or call center experience MUST BE LOCAL TO Huntsville, AL or up to 50 miles in any direction.

Primary Responsibilities

Answer inbound technical support phone calls, chats and emails related to NRTC’s ISP partners.

Consult with customers and provide additional solution in the form of up-selling NRTC’s products and services.

Troubleshoot voice, data, video and connection issues for customers.

Identify, troubleshoot and assist customers with voice, data, video and connection issues.

Answer customer service related questions

Track and record each phone call and provide a detailed description of the call

Provide backup assistance for other Technical Support Representatives

Skills:

Windows 10, Windows 7, call center support, Troubleshooting

Top Skills Details:

Windows 10,Windows 7, call center support, Troubleshooting

Additional Skills & Qualifications:

• 5 weeks training – Missing more than 1 day can lead to a drop in the program. (internally, will review on a case by case basis)

Shifts will be a mixture of first and second shift hours. All schedules after training require working on either a Saturday or a Sunday or both Sat/Sun with two days off back to back during the week. The majority of the day schedules in this group work both Sat & Sun so be sure to confirm candidates are open to that.

The Tier II qualifications would be to have one of the following; candidates who meet one of the criteria below can be started at $15.50/hr.

• AA or some sort of completed education in Computer Science or related IT field

• obtained 2 Certifications in A, Security, Net or CCNA.

Experience Level:

Entry Level

Help desk support, Help desk, Service desk, Troubleshooting, Customer service, Windows 10,Active directory, Windows, Phone support, Ticketing system

About TEKsystems:

Were partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. Thats the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.