Bilingual Eng/Spanish Tax Software support

Remote Bilingual English/Spanish Tax Software Support Representative (Work from Home)

Looking for a great job close to home? You don’t need to look far! Kelly® is hiring Remote Bilingual English/Spanish Tax Software Support Representatives for a global software company. This position lets you use your bilingual skills while working 100% remotely!

Why Apply?

Seasonal, 5-month contract (with potential for temp-to-hire)

Fully remote —work from home!

Competitive pay : $22.00 per hour

Start date : November 11th, 2024

Job Responsibilities :

Provide technical support for tax/accounting software.

Assist customers via phone or email, troubleshooting and resolving issues.

Log results in the ticketing system and escalate when needed.

Work with team members to deliver excellent customer service.

Qualifications :

HS completed

6 months experience in Help Desk, Call Center, or Customer Support .

Comfortable with phone-based customer interactions.

Computer literate (PC, Microsoft Office).

Bilingual : Fluent in English and Spanish.

Familiarity with CCH Pro System fx and CCH Axcess Tax is a plus.

Background checks required, including employment, Professional reference and academic verification.

Schedule & Training :

Paid training from 9:00 AM to 6:00 PM ET for 3-4 weeks.

After training, shifts may fall between 10:00 AM and 7:00 PM ET , with occasional weekends.

Flexibility for evening and weekend shifts during peak seasons.

Equipment Requirements :

Windows 10 PC (version 1809 or newer)

High-speed internet (50-100 Mbps download, 10-20 Mbps upload)

Cell phone ( Needed for dual authentication when logging in)

Headset ( Wired preferred; wireless is fine but must stay charged)

Must be a wired connection, Ethernet cables (Cat 6a, Cat 7, or Cat 8)

Storage : At least 1 GB of free space

Processor : Intel Core i3 or better

RAM : Minimum 8 GB (16 GB preferred

Compatibility : Chromebooks and MacBooks are not compatible with the required software.

Apply today and take the next step in your career while working from the comfort of home!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly ® .

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center.
Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.