General Manager – Franchised

Additional Information

Job Number 24179784

Job Category Property Leadership

Location Courtyard Auburn, 2420 West Pace Boulevard, Auburn, Alabama, United States, 36830VIEW ON MAP (https://www.google.com/maps?q=Courtyard%20Auburn%2C%202420%20West%20Pace%20Boulevard%2C%20Auburn%2C%20Alabama%2C%20United%20States%2C%2036830)

Schedule Full Time

Located Remotely? N

Position Type Management

Additional Information: This hotel is owned and operated by an independent franchisee, RAM Hotels. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Department: Housekeeping & Laundry

Location: Fairfield Inn and Suites-Albany Airport (168 Wolf Rd, Albany, NY 12205)

Division: DelMonte Hotel Group

Hours Per Week: 40

Job Description

Summary

Responsible for all hotel related housekeeping, laundry and applicable food/beverage functions by performing the following duties.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and/or meet the physical demands.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Assign associates their work assignments and inspect work for conformance to prescribed standards of cleanliness ensuring corrections are made.

• Inspect rooms, halls, and lobbies to determine need for repairs or replacement of furniture or equipment and make recommendations to management.

• Ensure set up and tear down of meeting room is completed as needed.

• Ensure effective departmental communication through logs, daily standup meetings and monthly department meetings.

• Investigate complaints regarding housekeeping service and equipment and take corrective action.

• Attend staff meetings to discuss company policies and guest complaints, and to make recommendations to improve service and ensure more efficient operation.

• Ensure Safety Data Sheets are on file and current for all chemicals used.

• Ensure food quality and service standards are being maintained as required (Select Service properties).

• Ensure food sanitation and proper food handling standards are being followed (Select Service properties).

• Manage the Lost and Found program.

• Perform a variety of administrative tasks including maintaining an accurate inventory of supplies, maintaining department budget, processing department payroll, forecasting room occupancy, monitoring service trends using Guest Satisfaction Survey results, and handling any accounting and purchasing functions.

• Ensure the cleanliness of the housekeeping department and surrounding areas.

• Assist in checking all fixtures, equipment and room conditions (television, radio, lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance. Report any deficiencies.

Supervisory Responsibilities

Directly supervise associates in the Housekeeping and Laundry Departments. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.

Education and/or Experience

One to three years related experience and/or training; Associate degree (A. A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Follow policies and procedures, Support organizations goals and values.

• Demonstrate knowledge of EEO policy; Promote a harassment-free environment.

• Work within approved budget, Conserve organizational resources.

• Observe and enforce safety and security procedures; Determine appropriate action beyond guidelines; Report potentially unsafe conditions; Use equipment and materials properly.

• Demonstrate accuracy and thoroughness; attention to detail; Look for ways to improve and promote quality; Accept and apply feedback to improve performance; Monitor own work to ensure quality.

• Speak clearly and persuasively in positive or negative situations; Respond well to questions. Participate in meetings.

• Write clearly and informatively; Present numerical data effectively; Read and interpret written information.

• Be at work/meetings consistently and on time; Ensure work responsibilities are covered when absent; Complete work on time or notify appropriate person with an alternate plan.

• Treat people with respect; Inspire the trust of others; Work with integrity and ethics.

• Approach others in a tactful manner; React well under pressure; Accept responsibility for own actions; Follow through on commitments.

• Exhibit confidence in self and others; Inspire and motivate others to perform well; Effectively influence actions and opinions of others; Give appropriate recognition to others.

• Focus on solving conflict, not blaming; Maintain confidentiality; Listen to others without interrupting and get clarification; Keep emotions under control; Remain open to others ideas and try new things. Build commitment and overcome resistance.

• Manage difficult or emotional customer situations; Respond promptly to customer needs and requests for service and assistance.

• Set and achieve challenging goals; Demonstrate persistence and overcome obstacles.

• Develop strategic project/implementation plans; Communicate changes and progress. Complete projects on time and budget; Manage project team activities.

• Prioritize and plan work activities; Manage competing demands; Use time efficiently; Meet or exceed productivity standards. Organize or schedule other people and their tasks. Develop realistic action plans. Determine workflow and procedures.

• Delegate work assignments; Match the responsibility to the person; Give authority to work independently, set expectations and monitor delegated activities. Provide vision and inspiration to peers and subordinates.

• Balance team and individual responsibilities; Exhibit objectivity and openness to others views; Contribute to building a positive team spirit; Build morale and group commitments to goals and objectives; Support everyones efforts to succeed.

• Identify and resolve problems in a timely manner; Develop alternative/creative solutions. Work well in group problem solving situations; Use reason even when dealing with emotional topics.

• Display willingness to make decisions; Exhibit sound and accurate judgment; Support and explain reasoning for decisions; Include appropriate people in decision-making process. Make timely decisions; Understand business implications of decisions.

• Include staff in planning, decision-making, facilitating and process improvement; Take responsibility for subordinates activities; Make self-available to staff; Provide regular performance feedback: Develop subordinates skills and encourage growth; Apply customer feedback (internal and external).

• Assess own strengths and weaknesses; Pursue training and development opportunities. Strive to continuously build knowledge and skills; Share expertise with others; Ask for and offer help when needed.

• Adapt to changes in the work environment; Change approach or method to best fit the situation: Prepare and support those affected by change

Computer Skills

To perform this job successfully, an individual should have basic computer knowledge including Outlook email; Microsoft Excel Spreadsheet software and Microsoft Word Processing software.

Language Skills

Ability to read, analyse, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands

The following are the customary physical efforts required to perform the essential functions of this job with or without accommodation:

• Move, transport, put, install, remove, replace, position, place, transfer

• Ascend, descend, work at heights, traverse

• Move about or to, position self

• Detect, diagnose, operate, adjust, attach, position, set up, handle, tend to, activate, apply,

measure, use, modify, input, write, compile, retrieve, make, construct, create, collect,

inspect, prepare, serve

• Communicate, converse, discern, convey, discuss

• Determine, identify, recognize, perceive, estimate, judge, compare, observe, assess the associate must regularly lift and /or move up to 10 pounds and occasionally lift and/or move

up to 50 pounds.

Work Environment

While performing the duties of this Job, the associate is frequently exposed to chemicals. The associate is occasionally exposed to fumes or airborne particles and dust. The noise level in the work environment is usually moderate. The associate works in an environment open to the public.

This is not necessarily an exhausting list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (emergencies, change in personnel, workload, rush jobs, technological developments or other business demands).

The hourly rate of pay for this position is $19 per hour.

This company is an equal opportunity employer.

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