Player Service Shift Supervisor – Crystal Sky

Player Services Supervisor will be responsible for implementing policies and procedures that aid in the efficiency of all Player Services department operations.

Pearl River Resort Associates are required, on a continual basis to…

Adhere to any and all company and departmental policies, practices and procedures.

Contribute to a safe work environment, through compliance with established safety guidelines, identifying potential safety hazards, and reporting same to the appropriate person for proper resolution.

Maintain a professional departmental, company and community reputation.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

– Assist in managing and directing all facets of Player Services department.
– Resolve guest complaints and disputes.

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– Know, understand, train and teach the established Internal Controls and Casino and Departmental procedures to ensure that casino assets are protected at all times.
– Ensures the integrity of all financial data produced by Associates under his/her span of control; responsible for the physical and custodial control of all casino cage assets during their assigned shift.
– Enforces performance standards, policies, and procedures in the venue are in accordance with the Companys expectations.
– Monitors all financial activities on property, which relate to the department, to ensure that all applicable laws, rules, regulations and controls of the company, the Federal and State Tax Commissions, and the Gaming Commission are enforced throughout the property.
– Monitor staff and provide feedback to the department manager on associates performance, be able to assist management in deciding appropriate training and disciplinary actions for associates within the department.
– Assists the associates in understanding the complexities of certain responsibilities within the department.
– Ensures a maximum level of property-wide service and satisfaction, with respect to the department, is achieved and maintained.
– Assist associates in the completion of their duties and responsibilities within the department.
– Reconcile paperwork generated on a daily basis and maintain the various logs utilized. Research any cage variances that occur during their shift.
– Schedule and delegate work assignments to appropriate associates and areas of department.
– Reviews departmental reports, to ensure accuracy, making revisions as needed.
– Maintains an adequate stock of supplies for use in the department.
– Ensures a maximum level of service and satisfaction, with respect to the department, is achieved and maintained.
– Held accountable, to a very high degree, for the accuracy and thoroughness of departmental records and reports.
– Maintain the working knowledge and stay current with the general cage procedures, policies, and Title 31 regulations and be able to implement these regulations in his/her capacity.
– Leads by setting a positive example to all Associates.
– Responsible for maintaining a consistent, regular attendance record.                                         

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

SUPERVISORY RESPONSIBILITIES:  

Directly supervises the daily activities of all Player Services associates. 

Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws.  Responsibilities include interviewing, hiring, and training Associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining Associates; addressing complaints and resolving problems.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform ea h essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

AGE and GAMING:

21 years of age or above

Gaming property — Must be able to obtain and maintain a gaming license issued by the Choctaw Gaming Commission.

EDUCATION and/or EXPERIENCE:

High School diploma or GED is required.  Two (2) years of progressive supervisory experience in Casino Cage operations is required.  An equivalent combination of previous education and related experience may be accepted in lieu of experience.

TESTING:

Must score a minimum of 90% on the Basic Math Test.  Must take the required testing identified for this position.

SPECIAL QUALIFICATIONS:

Must possess excellent communication, organizational, and analytical skills. 

LANGUAGE SKILLS:

Ability to read, analyze, and interpret the most complex of documents, such as technical journals, financial reports and legal documents.  Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information in one-on-one and small group situations.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals, and work with mathematical concepts such as probability and statistical inference.

REASONING ABILITY:

Ability to define problems, collect data, establish facts, and draw valid conclusions.  Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by the Associate to successfully perform the essential functions of this job.

Essential responsibilities include moderate physical ability such as lift or maneuver at least forty (40) pounds, and stand, sit, and walk for at least 90% of assigned shift.  Bending, kneeling, stooping, pushing and pulling required.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an Associate encounters while performing the essential functions of this job.

The noise level in the work environment is usually moderate.  When on the casino floor, the noise level increases to loud.  When on the casino floor or other designated areas may be subjected to tobacco smoke. 

Due to the unpredictable nature of the hospitality/entertainment industry, Associates must be able to work varying-schedules to reflect the business needs of the property.