Customer Service Specialist

Rexel USA is recognized as a Great Place to Work!

Rexel USA is a leading distributor of electrical supplies, services, and solutions, which includes the following companies: Rexel, Gexpro, Platt & Mayer.

A career with us offers professional growth, career advancement, unlimited opportunities to learn, and a fun, inclusive culture. We are committed to creating a diverse workplace where everyone is valued, treated with dignity and respect, and empowered to do their best work.

Our values are the foundation for how we operate with our employees, customers, and suppliers. We strive to Deliver the Best Customer Experience, Join Forces for Success, Encourage Innovation, Engage People to Develop Their Talents, Trust Each Other, and Enjoy Making a Difference.

If youre driven by collaboration and delivering quality work, join Rexel USA as a Customer Service Specialist!

The position of Customer Service Specialist will be based out of our Solon, OH location.

Summary

The Customer Service Specialist is responsible for delivering exceptional customer service to our internal and external customers. Responsible for answering calls, addressing customer and vendor questions and needs both in person and via email, processing orders, and other clerical duties as assigned.

What You’ll Do

Must behave consistently with the Company’s Core Competencies, Polices, Procedures and focus on safety

Complete administrative duties including, but not limited to, resolving and processing accounts payables, answering emails, filing claims, purchasing office supplies, and managing various reports

Establish and maintain customer relationships with a wide variety of clients

Handle customer inquiries, process orders, and resolve customer issues promptly using root-cause analysis and data analytics

Manage and maintain internal communication between sales team and branch/distribution center staff

Consistently answer the telephone during business hours professionally, promptly, and courteously

Partner with accounts payable, receiving and purchasing to analyze and resolve purchase order variances

Coordinate special orders, last-minute shipping requests, and expediting any orders as necessary

Trace orders as required and notify customers of any activity concerning their merchandise

Research WMS (Warehouse Management System) transaction logs and/or hub alert system to correct or verify any outstanding issues

Other duties as assigned

The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.

What You’ll Need

High School or GED

Prior customer service experience in a Distribution Center or electrical distribution industry a plus

Certification to operate forklift, hand truck, pallet jack and other warehouse equipment preferred

Knowledge, Skills & Abilities

Knowledge of AS400, Highjump or other Warehouse Management Systems(WMS) software

Ability to navigate, comprehend, and connect data from multiple operating systems

Excellent organization and time management skills, detailed oriented, able to prioritize in a multi-tasking environment and ability to work under pressure and adhere to specific deadlines

Strong analytical, troubleshooting, and problem-solving abilities

Demonstrated self-starter with resilient personal initiative and ability to work both independently, and within a team

Excellent computer skills demonstrated experience with Microsoft Office (Excel), automated order entry systems, and other internet-based tools

Proven experience in mining, analyzing, and reporting out on large data sets

Demonstrate high energy and passion for exceeding customer expectations; strong desire to go above and beyond the call of duty

Working Conditions and Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Environment

Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold Occasionally – up to 20%

Exposed to bio hazardous conditions Occasionally – up to 20%

Exposed to toxic or caustic chemicals which mandate attention to safety considerations Occasionally – up to 20%

Exposed to electrical hazards; risk of electrical shock Occasionally – up to 20%

Handles or works with potentially dangerous equipment Occasionally – up to 20%

Physical Demands

Sit: Must be able to remain in a stationary position Constantly – at least 51%

Walk: Must be able to move about inside/outside office or work location Constantly – at least 51%

Use hands to finger, handle or feel: Operates a computer and other office machinery Constantly – at least 51%

Stoop, kneel, crouch, or crawl: Must be able to position ones self to maintain computers in the lab, including under desks and in the server closet Occasionally – up to 20%

Climb or balance: Must be able to ascend/descend on a ladder Constantly – at least 51%

Talk, hear, taste, smell: Must be able to use senses to; effectively communicate with co-workers and clients and detect hazardous conditions Constantly – at least 51%

Weight and Force

Up to 10 pounds Constantly – at least 51%

Up to 25 pounds Constantly – at least 51%

Up to 50 pounds Occasionally – up to 20%

Up to 75 pounds Occasionally – up to 20%

“Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.”

Our Benefits Include:

Medical, Dental, and Vision Insurance

Life Insurance

Short-Term and Long-Term Disability Insurance

401K with Employer Match

Paid vacation and sick time

Paid company holidays plus flexible personal days per year

Tuition Reimbursement

Health & Wellness Programs

Flexible Spending Accounts

HSA Accounts

Commuter Transit Benefits

Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.

Employee Discount Programs

Professional Training & Development Programs

Career Advancement Opportunities – We like to promote from within

Customer Service Specialist

150338

Solon, OH

Rexel USA

Supply Chain

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Rexel USA is a VEVRAA federal contractor and an EEO/AA employer. (Females/Minorities/Protected Veterans/Individuals with a Disability) We are committed to creating a diverse and inclusive workplace where everyone is valued, treated with dignity and respect, and empowered to do their best work. If you encounter difficulty using our online application system due to disability and would like to request reasonable accommodation, email staffing@rexelusa.com or call (888) 739-3547