Product Specialist

Job Title: Product Specialist

Manager Title: Director of Product Management

FLSA Status: Exempt, Full-Time

FECON, LLC is a vegetation management equipment manufacturer located in Lebanon, Ohio near Kings Island Amusement Park. FECON is known for having very high-quality products and a team culture – and we are growing! We design, build, test, sell and service our equipment consisting of products such as our well-known “Bull Hog” mulchers, the Stump Ex, our high-quality FTX tractors of varying horsepower, as well as many other attachments. We offer competitive wages, full health care benefits and a continuous learning culture for those who want to grow with the company.

Job Summary:

We are looking for a motivated and enthusiastic Product Strategy Associate to join our team. In this entry-level role, you will support our product offerings and enhance customer satisfaction by learning about our products, assisting with demonstrations, gathering insights, and contributing to new product launches.

Job Duties/Responsibilities:

Product Learning: Develop a foundational understanding of our product lines, including features, benefits, and applications. Work towards becoming a knowledgeable resource for the team.

Assisting with Demonstrations: Support team members in conducting product demonstrations for customers and stakeholders. Help communicate how our solutions can address customer needs.

Customer Engagement Support: Assist in building relationships with customers by gathering feedback and addressing inquiries. Help ensure customers have a positive experience with our products.

Market Research Support: Participate in researching market trends and customer needs. Assist in compiling insights that can inform product strategy and improve customer applications.

New Product Launch Assistance: Collaborate with the team to help plan and execute product launches. Contribute ideas and support efforts to ensure new products align with customer demands.

Training & Learning: Participate in training sessions such as tow & show, demo days, etc. to learn about our products and applications. Share what you learn with colleagues and assist in providing support to internal and external teams.

Strategy Support: Contribute to discussions about product strategy and identify opportunities for improvement based on your observations and feedback from customers.

Performs other related duties as assigned

Qualifications:

Bachelor’s degree in Engineering, Business, Marketing, or a related field (Engineering Preferred).

Some experience in customer service, marketing, or product-related roles is a plus but not required.

Strong desire to learn about product development and customer engagement.

Mechanical aptitude or a general interest in understanding equipment and technical products

Willingness to operate heavy machinery

Excellent communication and interpersonal skills.

Basic analytical skills and the ability to gather insights from data.

Familiarity with Microsoft Office Suite; experience with CRM tools is a plus.

Physical Requirements:

Must be able to traverse heavy construction equipment and jobsites

Prolonged periods sitting at a desk and working on a computer.

Must be able to lift-up to 45 pounds at times.

Ability to travel roughly 50% of the time, project dependent

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be added at any time with or without notice.

Equal Opportunity Employer/Veterans/Disabled