Specialist Warranty

First for a reason:

At First Student, we are a family of 60,000 employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

About the Position

Submission of warranty claims to vehicle manufactures on behalf of First Student company maintenance facilities.

Responsibilities:

Manages the warranty process in accordance with company policy and within the parameters established by the manufacturers. Claims need to be filed in a timely manner.

Performs periodic audits of First Student maintenance systems to ensure claims are getting flagged for potential warranty. Reports discrepancies to the warranty director to modify the warranty agreements.

Identifies product deficiencies and failure trends and communicates this information to the First Student Technical Department. Tracks TSR reports as they relate to warranty.

Maintains database of all warranty claims and their current status. Proper follow up with manufacturers on aged claims.

Works in partnership with the Technical team to ensure the timely processing of recalls and campaigns.

Works closely with First Student maintenance staff (RMMs, Service Managers & TICs) to follow up on warranty questions and to gather additional information required to process claims in a timely manner.

Manages part return requests by the manufacturers. Follows up accordingly to ensure timely payment of claims and to avoid claim charge backs.

Ensures vehicle and warranty information is correct in the appropriate First Student maintenance systems (WFA and Infor). Warranty start dates may need to be modified in the manufacturer’s systems.

Reconciliation of check or EFT reimbursements. Follows up on claims that were short-paid or rejected.

Works closely with manufacturer reps on after warranty goodwill requests and timely payment of submitted claims. Reports and follows up on missing information on manufacturer databases as well as system performance.

Qualifications:

3-4 years of related experience necessary. Vehicle warranty experience, feet maintenance experience, vehicle parts experience required.

Strong communication skills; both verbal and written.

Strong computer skills including MS office products.

Strong problem solving skills.

First for a Reason

Benefits

We offer competitive compensation and benefits (which vary based on role, location, and business), including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation.

Professional Advancement

Start here. Go far. We believe in promoting from within which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 3 to 5 month Manager-In-Development program prepares future leaders at First Student.

Extensive Training

Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency.

Diversity & Inclusion

Because we’re stronger together, we aspire to have a culture where all people are First. We’re committed to providing an inclusive and diverse working environment for everyone every day.

Community Service & Impact

Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First in your community, you’ll have a positive impact on others.

Apply today and get your career on the road with First Student!

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf .