Analyst Telecom II

First for a reason:

At First Student, we are a family of 60,000 employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

About the Position

Reviews, analyzes, evaluates and maintains the organizations telecommunications system.

Responsibilities:

Provides expert and creative solutions to user problems concerning a full range of technical and complex communications requirements ensuring maximum network availability.

Designs, develops, and tests telecommunications software solutions.

Provides customer training of the telecommunications features and functionality.

Troubleshoots and repairs broken telephones and ships equipment to vendor for repair.

Coordinates implementation with telecommunications providers, long distance carriers and hardware vendors for all locations, including new installations, moves, adds, changes, new lines, disconnects, and feature changes.

All other duties as assigned.

Qualifications:

College degree preferred.

Norstar, Meridian, or Mitel certification preferred.

High School Diploma or Equivalent Required

2-4 years IT experience.

Nortel, Mitel, Avaya PBX experience.

Vendor Management experience preferred.

Norstar Manager and Remote tools experience preferred.

Excellent MS Excel, Word, PowerPoint, and Access skills.

Experience with project management software.

Visio and Norstar experience preferred.

First for a Reason

Benefits

We offer competitive compensation and benefits (which vary based on role, location, and business), including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation.

Professional Advancement

Start here. Go far. We believe in promoting from within which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 3 to 5 month Manager-In-Development program prepares future leaders at First Student.

Extensive Training

Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency.

Diversity & Inclusion

Because we’re stronger together, we aspire to have a culture where all people are First. We’re committed to providing an inclusive and diverse working environment for everyone every day.

Community Service & Impact

Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First in your community, you’ll have a positive impact on others.

Apply today and get your career on the road with First Student!

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf .