General Manager

Requirements:

– Bachelors Degree preferred, with a focus on technical fields or related disciplines
– Minimum 5 years of management experience, preferably in Sales/Marketing or Operations Management
– Minimum 2 years of experience in service center operations, with expertise in HVAC, Plumbing, or maintenance
– Proficiency in accounting, including P&L management and budgeting
– Strong interpersonal and communication skills
– Ability to work with all levels of management
– Self-motivated with excellent motivational skills
– Proficient in multitasking, time management, and analytical skills
– Computer proficiency, especially in Microsoft Office
– Location: Lima, OH

Essential Duties and Responsibilities:

– Oversee production and operations with specific attention to service-related activities such as HVAC, Plumbing, and maintenance
– Drive business growth and profitability through efficient management of service operations
– Safeguard branch assets and manage profit and loss activities, with a focus on service-related revenue streams
– Monitor and control overtime and temporary labor usage, particularly in service departments
– Ensure staff delivers exceptional customer service in service-related interactions and evaluate staff performance in this area
– Motivate and recognize branch personnel contributions to foster a team culture, emphasizing the importance of service excellence
– Conduct financial analysis and implement corrective actions as needed, with particular attention to service-related revenue and expenses
– Manage delivery and service call routing efficiently, optimizing schedules to maximize productivity and customer satisfaction
– Achieve sales targets for service contracts and related offerings, and prepare forecasts and budgets accordingly
– Supervise branch payables, inventory, and receivables, with a focus on service-related materials and supplies
– Stay informed about local market competition, particularly in the service sector, and adjust strategies accordingly
– Recruit, select, and develop branch employees, with an emphasis on technical skills and service expertise
– Enforce company policies and safety guidelines, with particular attention to service-related safety protocols
– Provide training and coaching to employees, with a focus on technical skills and service excellence
– Support production supervisor and assist in administrative tasks, particularly those related to service operations
– Handle paperwork related to insurance reporting, with a focus on service-related incidents and claims
– Wear designated company uniform as required, particularly in service-related roles
– Optimize branch efficiency through automation and consolidation of duties, particularly in service-related processes

Physical Requirements:

– Equal amounts of time spent walking, standing, and sitting, with occasional lifting of service-related equipment or materials
– Hand movements include typing, grasping, and holding, particularly in service-related tasks
– Ability to communicate effectively with customers and peers, particularly in service-related interactions
– Wear personal protective equipment, when necessary, particularly in service-related activities

Total Compensation:

– $65k-$70k/ year bonus potential company car 

Benefits:

– Medical, Dental, Vision
– 401(K) match
– Product Discounts
– Paid Time Off
– Company car
– Annual Bonus

Culligan has over 88 years of experience in water treatment systems design and distribution. We are an Equal Opportunity Employer committed to a diverse workforce.

Equal Opportunity S