Patient Access Representative

Description:

1- 2nd shift opening 3:00pm – 11:30 pm with alternating every other weekend and holidays. They will work the holiday if it falls on the day they were scheduled. They will also train on 1st shift for the 1st 3 weeks until they are up to speed.

This role will be supporting the Emergency Department specifically

JOB SUMMARY

Responsible for duties in support of departmental efficiencies which may include: but not limited to

performing scheduling, registration, patient pre-admission and admission, reception and discharge

functions. Must obtain complete and accurate patient demographic information. Patient Access

representatives also must employ proper, compliant patient liability collection techniques before,

during & after date of service

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Others may be assigned.

No. Description

% of

Time

1.

Greeting customers following Standards of Care, provides world-class

customer service, completes full patient registration at date of service, adheres to

financial & cash control policies & procedures, thoroughly explains and secures

Hospital & patient legal forms (i.e., Advance Directives, Conditions of services,

Consent for treatment, Important Message from Medicare, EMTALA, etc.). Scan

Protected Health Information, create and file patient information packets/folders for

upcoming Hospital services. May also assist with scheduling diagnostic procedures

(enters data in scheduling system, provide customer with appointment instructions,

other tasks as needed).

%

varies

by site

2.

Educates patients about patient financial liabilities, employs proper, compliant

patient liability collection techniques before, during & after date of service, performs

Hospital cash reconciliation & secured payment entry in adherence to financial &

cash control policies & procedures.

%varies by site

3.Secures medical necessity checks/verification in accordance to Centers for

Medicare & Medicaid services, verifies insurance, benefits, coverage & eligibility,

completes assigned registration financial clearance work lists activities, obtains

insurance authorizations for scheduled & unscheduled Hospital services, and

secures inpatient visit notification to payors. May also assist with scheduling and

coordinating post discharge care for patients.

Additional Skills & Qualifications:

▪ Must have medical office experience!

▪ Minimum typing skills of 35 wpm

▪ Demonstrated working knowledge of PC/CRT/printer

▪ Knowledge of function and relationships within a hospital environment preferred

▪ Customer service skills and experience

▪ Ability to work in a fast paced environment

▪ Ability to receive and express detailed information through oral and written

communications

▪ Course in Medical Terminology required

▪ Understanding of Third Party Payor requirements preferred

▪ Understanding of Compliance standards preferred

▪ Must be able to perform essential job duties in at least two Patient Access service areas

including ED.

▪ Uses proper negotiation techniques to professionally collect money owed by our

Patients/Guarantors.

▪ Builds and maintains collaborative relationships with both internal and external Clients

that lead to more effective communication and a higher level of productivity and accuracy.

About TEKsystems:

Were partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. Thats the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.