Clerk Specialist

Clerk Specialist

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Clerk Specialist

Salary

$36,628.80 – $53,788.80 Annually

Location

Carroll – 51401 – Carroll County, IA

Job Type

Full-time

Job Number

25-01022

Agency

400 Health & Human Services – Community Access & Eligibility – Child Support Services

Division

Health & Human Services – Community Access & Eligibility – Bureau of Collections

Opening Date

10/22/2024

Closing Date

11/3/2024 11:59 PM Central

LinkedIn Tag

#LI-POST

Point of Contact

Gwendolyn Tunning; 712-775-7889; gtunnin@dhs.state.ia.us & Rachel Timmermans; 712-775-7888; rtimmer@dhs.state.ia.us

Description

Benefits

Questions

Job Description

Overview

The Iowa Department of Health and Human Services, Child Support Services (CSS) has a wonderful opportunity as a Clerk Specialist in Carroll, Iowa. At CSS we help the families of Iowa successfully navigate and understand the importance of providing both financial and emotional support for their children. If you’re a compassionate, highly motivated, organized individual with excellent written and verbal communication skills, this is the job for you!

Hours, Work Location and Requirements

This is a full-time opportunity, working Monday – Friday from 8:00am – 4:30pm. After successfully completing the training period, with supervisor approval, this position may work a hybrid schedule from the office and from home. Our office is located at 625 N West St, Carroll, IA 51401.

Job Duties

The CSS Clerk Specialist is a vital role in supporting our clients needs and assisting with office duties. Typical daily job duties include:

Provide administrative support and complete duties for specialized technical child support casework.

Comprehend and apply complex instructions, including federal, state, and local laws, policies and procedures specific to child support.

Proficiently use Microsoft Office including Word, Excel, and Outlook and navigation in a Windows environment.

Use a calculator to produce extremely accurate mathematical calculations.

Independently manage and prioritize assigned case work to meet performance goals and multiple deadlines.

Utilize and follow existing processes and work collaboratively with the team.

Accurately enter, retrieve, file, and generate case folders using various data base systems including ICAR.

Sort and scan physical mail and index and retrieve electronic mail.

Interact with respect and professionalism with clients, community partners, attorneys, sheriffs, and various individuals with differing needs.

Maintain strict adherence to confidentiality provisions outlined in the Code of Iowa

Adapt to changing situations and work pressures while maintaining composure

Additional Requirements

This position requires occasional travel. A valid drivers license is required to utilize our state vehicles that may be used for travel outside of the office as needed.

Successfully complete and pass a comprehensive criminal and IRS background check, including fingerprinting.

We have a great total compensation package for all our full-time employees, including:

Iowa Public Employees Retirement System (IPERS) (Employee contributes 6.29%/State of Iowa contributes 9.44%)

Retirement Investors Club (RIC) (Employer Sponsored Retirement Plan) (State of Iowa matches up to $75/month)

Health, Dental and Vision Insurance (See below for more details)

Vacation Leave (96 hours/year)

Sick Leave (144 hours/year)

Paid Holidays (9 days/year)

Flexible Spending Accounts

Life Insurance ($20,000 paid for by the State of Iowa with additional that can be purchased)

Long-Term Disability Insurance

For additional information on benefits click here (https://das.iowa.gov/media/3766/download?inline=) .

Click here (https://das.iowa.gov/state-employees/human-resources/employee-benefits-programs/employee-benefits-overview) to see how we compare with other employers or offers by using our Total Compensation Calculator.

What Carroll has to offer:

Carroll is a vibrant community with a small-town atmosphere and offers a variety of recreational, social, and professional opportunities. It offers convenient access to a hospital, medical offices, banks, library, restaurants, and other services. The growing list of amenities includes:

A hospital, Cancer Center, and variety of medical offices and holistic medical services.

A variety of shopping experiences including boutiques, thrift stores, specialized shops, grocery stores, farmers markets, and department stores.

Several local restaurants in addition to the Carroll Brewing Company, Legendary Rye, and Santa Maria Vineyard &Winery

Local music – including All Strings Attached local orchestra year-round; Live and Local events featuring free live entertainment on streets of downtown during the summer

Two excellent school systems and one community college – Carroll Community School and Carroll Kuemper Catholic School; Des Moines Area Community College (DMACC)

State of the Art Library

Aquatic Center, Recreation/Fitness Center, local parks

Swan Lake State Park – camping, fishing, kayaking/canoeing, bike/hike trail, education center, shelter house, cabin rental

Sauk Rail Trail – 33.2 miles of paved biking/hiking trail expanding between Carroll, IA and Lake View, IA

Museums – Carroll County Historical Museum, Chicago at Northwestern Railroad Depot & Park, Swan Lake Farmstead Museum

Carroll Merchants baseball as well host of the 1A/2A State Baseball tournament

Golf – Carroll Municipal Golf Course and the Carroll Country Club

How to Apply:

For help creating a profile or entering your information, please go to the online Employment Application Guide (https://www.governmentjobs.com/Home/ApplicationGuide) . Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The State of Iowa is an EEO/AA Employer

HHS values those with “lived experience” and encourages foster youth, foster parents, and/or parents who were in the DHS (HHS) system to apply. Minorities, women, veterans, and persons with disabilities are also encouraged to apply (Hearing and Speech Impaired – Relay Iowa 1-800-735-2942 TDD).

Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visitwww.dhs.gov/E-Verify.

Minimum Qualification Requirements

Experience equal to three years of full-time clerical or closely related work;

OR

an equivalent combination of education and experience, substituting graduation from high school, G.E.D. equivalency or satisfactory completion of a recognized correspondence or formal job-related training course at the high school or equivalent level such as that offered by WIN, OEO, CEP, CIVEC or similar programs, for one year only of the required experience;

OR

an equivalent combination of education and experience, substituting nine months or thirty semester hours coursework in an accredited business school, college or university for each year of the required experience;

OR

certification from the State of Iowa Administrative Assistant Certificate Program will substitute for six months of the required experience;

OR

employees with current continuous experience in the state executive branch that includes the equivalent of eighteen months of full time experience as a resident treatment worker or Clerk–Advanced.

For additional information, please click on thislink to view the job description. (https://das.iowa.gov/sites/default/files/hr/documents/classandpay/JobClassDescriptions/ClerkSpecialist-00018-90018.pdf)

Additional Qualification Requirements

This position requires the completion and successful passing of a criminal and IRS background check, including fingerprinting.

Why Choose the State of Iowa?

At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice.

Our Robust Benefits Package Includes:

Competitive Compensation:

Enjoy a competitive salary that reflects directly on your skills and expertise.

Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyTotal Compensation Calculator (https://das.iowa.gov/media/3773/download?inline) .Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.

Health and Wellness:

Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.

Retirement Planning:

We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.Click here to learn more about IPERS (https://ipers.org/members) .

Paid Time Off:

Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.

Professional Development:

Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.

Employee Assistance Program (EAP):

We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.

Diversity and Inclusion:

Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.

Join Us – Elevate Your Career:

Ready to elevate your career with the State of Iowa?Click here (https://iowa.attract.neogov.com/recruitment/p/benefits) to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!

01

Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

Yes – I understand and agree.

No

02

PLEASE READ CAREFULLY

Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?

No – I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

Yes – I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

03

How many years of experience do you have of full-time employment in clerical or closely related work?

No experience to less than 1 year

1 year to less than 2 years

2 years to less than 3 years

3 years or more

04

If you have a high school diploma/GED – how many years of full time clerical or closely related work do you have? NOTE: Satisfactory completion of a recognized correspondence or formal job-related training course at the high school or equivalent level such as that offered by WIN, OEO, CEP, CIVEC or similar programs would substitute for high school/GED completion.

No experience to less than 1 year

1 year to less than 2 years

2 years or more

Not applicable – I do not have a high school diploma/GED or equivalent

05

How many years of experience in full time clerical or closely related work AND education do you have? Nine months or thirty semester hours of coursework in an accredited business school, college or university may substitute for one year of the required experience.

No education/experience to less than 1 year

1 year to less than 2 years

2 years to less than 3 years

3 years or more

06

If you have completed the certification from the State of Iowa Administrative Assistant Certificate Program: How many years of experience in full time clerical or closely related work AND education do you have? Nine months or thirty semester hours of coursework in an accredited business school, college or university may substitute for one year of the required experience.

No education/experience to less than 1 year

1 year to less than 2 years

2 years to less than 2 1/2

2 1/2 years or more

07

If you are a CURRENT employee for the State of Iowa (executive branch): How many years of full-time work experience in the state executive branch do you have in the classification of either a Resident Treatment Worker or Clerk-Advanced?

No experience to less than 1 year

1 year to less than 1 1/2 years

1 1/2 years or more

Required Question

Agency

State of Iowa

Website

hhs.iowa.gov

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