Customer Service Rep

JOB REQUIREMENTS: Summary The Customer Service Associate is friendly,
outgoing and comfortable interacting with GenMets internal and
external customers. The Customer Service Associate is responsible for
meeting the needs of our customers by entering customer purchase orders
in accordance with GenMet committed price, leadtime and terms to create
manufacturing jobs that meet on-time delivery commitments. The Customer
Service Associate acknowledges order receipts and confirms price, term
and date commitments using established guidelines. Duties and
responsibilities Build and develop effective long-term relationships
with customers by establishing and maintaining good rapport, using
positive language and anticipating their needs Respond simply and
clearly to customer questions and check for customer understanding and
acceptance Ensure GenMet is fully acquainted with our customers
requirements for quality and on-time delivery. Document customer
interactions when necessary, compiling documents and forwarding
information to interested parties including solicited and unsolicited
customer feedback Promptly enter customer purchase orders and revisions.
Review customer contracts and supply agreements to ensure that all
customer requirements (price, invoicing, packaging, labeling, etc.) are
identified and appropriately implemented within GenMet Ensure all
Customers are aware of and accept GenMets terms and conditions for
supplying parts. Create, maintain and control customer part files.
Respond promptly to customer inquiries and issues. Provide job status to
customers as required. Maintain and improve Customer Satisfaction and
the associated metrics. Initiate Non-Conformances and Corrective Actions
from customer feedback as needed. Ensure issue resolution through the
appropriate resource. Provide customers with Return Material
Authorization, enter and monitor rework jobs as necessary and enter
related information in the Quality Toolkit. Develop, revise and
continuously improve GenMets order entry and customer service
instructions, policies, and procedures. Perform other duties as needed
Qualifications Associates Degree in a manufacturing or business
discipline or equivalent experience in a relevant industry is required
Familiarity and comfort with Enterprise Resource Planning (ERP) systems
required JobBOSS preferred Responsiveness, thoroughness, attention to
detail, perseverance and follow through are necessary. Well organized,
attention to detail and self-directed to complete tasks in a timely
manner Effectively communicates internally and externally to gather
information, ask questions and support issues or needs Proficient in
Microsoft Office (Word, Excel, Powerpoint) Physical Requirements Must be
able to safely and successfully perform the job functions Must be able
to stoop, bend or reach above the shoulders. The employee must
occasionally life up to 25 Lbs. GenMet is an Equal Opportunity and
Affirmative Action Employer. All qualified applicants will receive
consideration for employment without regard to race, color, religion,
sex, sexual orientation, gender identity, national origin, disability,
or status as a protected veteran. APPLICATION INSTRUCTIONS:
E-Mail a Rsum: cindyb@genmet.com Apply Online: Genmet.com