Customer Technical Service

Description

ProAmpac is a leading global flexible packaging company, and we are currently seeking a detail-oriented, eager, and positive-thinking Customer Technical Service Engineer who excels in a fast-paced environment with a desire for continued learning and growth.

Why YOU should consider a career with ProAmpac:

• Safety First. It’s the top priority for our team.

• Advancement Opportunities | A place to build a future in a STABLE & GROWING industry.

• Strong Core Values: Integrity | Intensity| Involvement | Innovation | Impact

• Involved team-oriented training that sets you up for success.

• Bonus programs based on your contributions and company success.

Outstanding Benefits (Full-time employees):

• 11 paid holidays & Great Paid time off (vacation)

• Employer paid life insurance

• Excellent 401k Match

• Wellness program that rewards you physically and financially

• And much, much more!

Brief description of the role below:

ProAmpac is seeking a Customer Technical Service Associate who is detail-oriented, a self-starter, a critical thinker and possesses a Bachelors degree from an accredited University in an engineering discipline. In this role you will help support the revenue growth and business opportunities by providing site Customer Technical expertise and solutions that decrease waste, improve functionality/runnability and offers solutions from evaluating & analyzing Customer operations, you will provide onsite and virtual technical assistance to customers for existing products. In this role, you will be responsible for keeping up to date with changing technology and taking a proactive understanding of packaging machinery and materials. You will establish and maintain packaging and material vendor relationships in an effort to leverage those relationships when required for customers. You will collaborate with the Research and Development team, Sales, Operations, and quality to help drive growth with our customers.

Qualifications, Education and Experience:

Bachelors degree from an accredited University in an engineering discipline

5 years in technical flexible packaging preferred

Product, Industry and organizational specific knowledge, hands on machine experience

Solid trouble shooting/problem solving skills. Technically apt and knows how to leverage technology

Strong Leadership and persuasive communication skills

Willingness to travel, up to 100% of the time with the ability to access air travel within reasonable time

Excellent written and oral communication, Ability to communicate effectively (with executive leadership staff, and internal/external clients)

Coaching and mentoring skills, people development capabilities

Experience using Microsoft Office Suite (Word, Excel, Power point, Visio, Outlook)

Maintains strict confidentiality and protects privacy of confidential/sensitive information.

Exceptional time management and organizational skills. Ability to manage multiple tasks and projects simultaneously

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law .”

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Job Category: Customer Technical Service

Full-Time