IT Technical Support

Actalents client is funded by the NIH to develop leading-edge brain imaging software, helping neurosurgeons perform.

They are passionate about making a difference in the lives of others.

Job Title: Network Technician

Job Description

The company makes medical imaging software, specifically brain mapping software, sold to hospitals such as Johns Hopkins, UW-Madison,

Froedtert, and any hospital performing brain surgeries.

The role open currently is for a Product Support candidate.

· This person will help customers install and repair software and assist internal employees with IT issues related to network connectivity, internet access, security, and email/domain maintenance, including coordinating with ISPs and other IT vendors.

· The Product Support position involves being a liaison between internal product development staff and the external customer – the hospital and their employees.

· The Product Support position is responsible for communicating with the customer and troubleshooting any issues they may have with the software related to installation, upgrades, and other general support.

Daily Duties:

· Assist in requirements development, installation, testing, and support of medical software applications in large healthcare environments.

· Involved in capturing, investigating, and assisting in resolution of customer support issues. (Secondary) Familiarity with products in order to process customer cases and perform verification testing for product development.

Qualifications:

· The candidate must be familiar with healthcare imaging and IT (PCs, networking).

· Preferred experience in DICOM

· Ability to configure a home network including securing a router, setting up several PCs (wired and wireless), setting up an online printer or media NAS

· Needs to have a basic understanding of IT principles like IP addresses, use of firewalls; familiarity with basic configuration of operating systems (Windows required, Linux desired); familiarity with Office applications (Word, Powerpoint, Excel, Outlook) as tools for communication and documentation.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

Hiring diverse talent

Maintaining an inclusive environment through persistent self-reflection

Building a culture of care, engagement, and recognition with clear outcomes

Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.