Help Desk Analyst I (Remote/Hybrid within MCHS Service Area)

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Job Title:

Help Desk Analyst I (Remote/Hybrid within MCHS Service Area)

Cost Center:

101651141 IS-Business Mgmt

Scheduled Weekly Hours:

40

Employee Type:

Regular

Work Shift:

See Job Description for detail (United States of America)

Job Description:

JOB SUMMARY

The Help Desk Analyst I provides telephone support for end users on a wide variety of hardware, software, and application issues. This individual evaluates user needs and coordinates with appropriate IS personnel to resolve issues in a timely manner. The Help Desk Analyst l will maintain Help Desk software to ensure trouble calls are tracked accordingly and directed to the appropriate staff.

WORK SHIFT:

Mon – Fri; 10:30 am – 7:00 pm

JOB QUALIFICATIONS

EDUCATION

For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation.

Minimum Required: High School diploma or equivalent.

Preferred/Optional: Associate degree in IT Computer Support Specialist or Microsoft System Administrator or related technical field. Excellent written and verbal communication skills. Keyboard, computer, and telephone proficiency.

EXPERIENCE

Minimum Required: Experience in a technical support call center or customer service environment.

Preferred/Optional: Two years’ experience in health care setting or related field. Demonstrated knowledge with computer operating systems, PC software packages, systems administration, and network systems.

CERTIFICATIONS/LICENSES

The following licensure(s), certification(s), registration(s), etc., are required for this position. Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position.

Minimum Required: None

Preferred/Optional: None

Given employment and/or payroll requirements of individual states, Marshfield Clinic Health System supports remote work in the following states:​

Alabama

Alaska

Arkansas

Florida

Georgia

Idaho

Illinois

Indiana

Iowa

Kansas

Kentucky

Michigan

Minnesota

Mississippi

Missouri

Nebraska

North Carolina

North Dakota

Ohio

Oklahoma

South Carolina

South Dakota

Tennessee

Texas

Utah

West Virginia

Wisconsin

Wyoming

Marshfield Clinic Health System will not employ individuals living in states not listed above.

Marshfield Clinic Health System is committed to enriching the lives of others through accessible, affordable and compassionate healthcare. Successful applicants will listen, serve and put the needs of patients and customers first.

At Marshfield Clinic Health System, we are fully committed to addressing health equity, diversity and inclusion for our employees and providers, our patients, and the communities we serve. We believe that every individual should have the opportunity to attain their highest level of health. We embrace diversity and welcome differences in who we are and how we think. We believe that any individual or group should feel welcomed, respected and valued. View our Equity and Inclusion Statement here (https://www.marshfieldclinic.org/mAboutUs/Documents/30922-000Equity-and-Inclusion-Statement%20%282%29.pdf) .

Exclusion From Federal Programs: Employee may not at any time have been or be excluded from participation in any federally funded program, including Medicare and Medicaid. This is a condition of employment. Employee must immediately notify his/her manager or the Health System’s Compliance Officer if he/she is threatened with exclusion or becomes excluded from any federally funded program .

Marshfield Clinic Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.