IT Support Hero (Helpdesk II/III) – Appl

JOB REQUIREMENTS: IT Support Hero (Helpdesk) – Appleton Job Title: IT
Support Hero (Helpdesk) (Please note: A second client of mine has a more
senior role open as well) Anticipated Start Date: ASAP Location:
Appleton Position Description: IT Support Heroes! We need someone like
you to be our go-to hero for tech support! Youll be rocking it by
making sure all our tech stuff, from workstations to phones and servers,
is top-notch. Oh, and youll also be throwing in your tech wizardry on
some global IT projects. Lets break it down! On the Tech Front:
Help out our partners with any tech issues, whether its hardware,
phones, or any other tech mysteries. Keep an eye on trends in tech
issues and fix the root cause or bring in the right team to do it.
Play the tech doctor by diagnosing, repairing, installing, and upgrading
IT software and hardware. Be all about proactive support and direct
the tech magic to the right support teams. Keep the communication
lines open with our partners during the resolution process. Use the
Service Management tool like a pro to handle issues and requests. Keep
it updated until its all good. Let everyone know about system
outages at our assigned plants. Roll out the red carpet for new
processes, hardware, or software. On the Strategic Front: Dive into
small-medium IT projects and lead the charge. Use the service
management tool to drop some knowledge bombs with trend analysis and
improvement recommendations. Team up with the Global IT squads to
cook up IT solutions for plant engineers in each initiative. Be the
messenger, sharing updates with the right crowd at the plant. Get the
lowdown on customer needs, document it, weigh the options, and make
solid recommendations. Cook up some tasty IT documentation for our
plant support processes. Show off your IT smarts by following the
best practices and processes in the tech world. Stay on top of your
game by taking classes and doing some rad research. Keep it fresh! What
are the top 3-5 skills for this role? PC screening – provisioning of
laptops imaging Lenovo laptops Troubleshoot windows OS, Teams,
Outlook, connectivity issues, cisco VPN, thin client connectivity
Self-starter, independent worker More level 2/level 3 tickets
Ticket examples: adding people to user groups, active directory. Looks
like a lot of hardware issues (monitors, etc). connectivity to VPN, etc.
Sound interesting? Please apply right away to learn more! Beacon Hill is
an Equal Opportunity Employer that values the strength diversity brings
to the workplace. Individuals with Disabilities and Protected Veterans
are encouraged to apply. If you would like to complete our voluntary
self-identification form, please click here or copy and paste the
following link into an open window in your browser:
https://jobs.beaconhillstaffing.com/eeoc/ Completion of this form is
voluntary and will not affect your opportunity for employment, or the
terms or conditions of your employment. This form will be used for
reporting purposes only and will be kept separate from all other
records. Company Profile: Beacon Hill Technologies, a premier National
Information Technology Staffing Group, provides world class technology
talent across all industries utilizing a complete suite of staffing
services. Beacon Hill Technologies dedicated team of recruiting and
staffing experts consistently delivers quality IT professionals to solve
our customers technical and business needs. Beacon Hill Technologies
covers a broad spectrum of IT positions, including Project Management
and Business Analysis, Programming/Development, Database, Infra To view
the full job description please use the link below.
https://www.aplitrak.com/?adid=YmJnZW5lcmljLjQ3NTQyLjg3NzBAYmVhY29uaGlsbGNvbXAuYXBsaXRyYWsuY29t
APPLICATION INSTRUCTIONS: Apply Online:
https://www.aplitrak.com/?adid=YmJnZW5lcmljLjQ3NTQyLjg3NzBA mVhY29uaGlsbGNvbXAuYXBsaXRyYWsuY29t
This position is listed by a private employment agency. The agency is
the legal employer. No fee will be charged of the job applicant.