Patient Access Specialist – HUC II

Overview

Join us in providing and supporting outstanding care to our patients and community!

Fairview Health Service is an award-winning nonprofit health care system with more than 24,000 employees and 2,300 aligned physicians. Based in Minneapolis, we provide exceptional, coordinated health care – from preventing illness and injury, to dealing with the most complex medical conditions.

Hardworking, innovative, dedicated employees are critical to our future as we seek to improve the health of the communities we serve.

Dual job role of Patient Registration and ER Health Unit Coordinator. Ensures registration and pre-registration of various patient types, including inpatient admissions, outpatient, emergency services, and same day surgeries.

Casual Position- Picking up a minimum of 40 hours per monthly schedule being days, evenings, overnights, weekends & holidays.

Responsibilities Job Description

Job Summary :

This position is responsible for completing the financial clearance process within patient access which includes scheduling and registration activities including insurance eligibility and point of service collections. Individuals in this role are expected to demonstrate behaviors that create a welcoming environment and deliver an exceptional experience to patients, families and other customers. The Registration/HUC role must be able to articulate information in a manner that ensures patients, guarantors and family members have clear expectations of their visit and understand their responsibilities. Coordinates phone consults for providers. In coordination with the charge nurse helps facilitate transfer to other facilities. Schedules same day outpatient appointments as needed. Responsible for answering phones, faxing, copying and printing documents. Directs phone calls from interdisciplinary departments to the appropriate staff in a timely manner.

Job Expectations:

The job expectations for the Patient Registration role includes, but is not limited to the following:

Provide scheduling and registration support for patients.

Deliver an exceptional customer service experience to patients, families and other customers through consistently demonstrating Fairview behaviors.

Manage daily worklists and resolve assigned tasks in a timely and efficient manner.

Adhere to all compliance and regulatory requirements.

Consistently demonstrate the Fairview Commitments related to Respect to People and Continuous Improvement.

Qualifications

Required

One or more years of customer service experience and applicable computer knowledge and skills.

Preferred

Post-Secondary Education

One or more years of experience in a clinical setting with registration experience

Previous Epic experience

Are you ready to transform healthcare with us?

For more than 100 years, Fairview has been meeting community needs and achieving breakthrough medical advances in care. We are committed to delivering great value for our patients-higher quality, better experience and lower cost. Fairview has seven hospitals and medical centers and more than 90 primary and specialty care clinics throughout the state.

In partnership with the University of Minnesota, Fairview is an academic health system committed to nation-leading research and educating tomorrows physicians and health care professionals. We serve patients from across the state of Minnesota, the upper Midwest and beyond.

True to our values of dignity, integrity, service and compassion, our employees provide exceptional care to each patient, every day. Consider being part of our team today.

EEO Statement

EEO/AA Employer/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status