Customer Service Representative

Description:

Provide friendly customer service to our dealers, distributors and end-users. Process low to mid volume calls and e-mails from customers. Seasonally this can be as high as 20-40/day. Enter orders that are received by phone, e-mail and EDI system. Handle orders as necessary per account. Verifies pricing, discounts, billing and shipping addresses, credit status, and informs customers of any problems. Processes customer returns and parts orders. Assess, monitor and track missing part orders per guidelines. Processes related customer paperwork and credits. Resolves questions, requests, and problems/conflicts promptly and courteously. Keeps customers informed of Company policies, procedures, and order status of their accounts. Works with our accounting department to correct invoicing problems or questions on accounts. Other duties, such as providing support for the sales and marketing department and other special projects as requested. Problem solving to assist customers in making sound decisions and achieve customer satisfaction.

Skills:

Customer Service, Support, Data Entry, ERP, Sage 100, Csr/call center, Inbound, Microsoft office, Trouble shoot, SAP, Oracle

Top Skills Details:

Customer Service

Additional Skills & Qualifications:

Minimum 2 years of college and/or 2 years of similar customer service experience. (Manufacturing CSR experience preferred)

Experience Level:

Entry Level

About TEKsystems:

Were partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. Thats the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.