Patient Access Representative

Job Description

Job Description:

This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing. This position serves as liaisons between patients and Virtual Patient Registration Representatives and Patient Schedulers. They must be able to complete patient checkout, schedule follow-up appointments per the physician’s order, and provide patients with cost estimates and itineraries for their upcoming appointments.

Education Qualifications:

Key Responsibilities:

Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision

Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary

Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue

Maintains all assigned work queues according to supervisor’s instructions and guidance

Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service

Answers incoming phone calls, schedules appointments, and refers to clinical team as needed

Sanitizes registration equipment between each use and restocks basic supplies

Other clerical duties as assigned

Preferred Qualifications:

Previous Patient Access Representative or Patient Scheduler experience

Completion of Healthcare Business Insight’s Patient Access 2nd Level Certification Program within six months of hire date

Licensure/Certification Qualifications:

None

Job Location: Building B – St Marys Medical Center

Shift Rotation: Day/Eve/Night Rotation (United States of America)

Shift Start/End: 0515, 0600, 0700, 1500/0115, 1430, 1350, 2300

Hours Per Pay Period: 80

Compensation Range: $16.46 – $24.29 / hour

Union: SMMC USWA (SMUMS)

FTE: 1

Weekends: yes

Call Obligations:

Sign On Bonus:

Equal Employment Opportunity (EEO) at Essentia

It is our policy to afford EEO to all individuals, regardless of race, religion, color, sex, pregnancy, gender identity, national origin, age, disability, family medical history, genetic information, sexual orientation, marital status, military service or veteran status, culture, socio-economic status, status with regard to public assistance, and other factors not related to qualifications, including employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or membership or activity in a local human rights commission, or any other category as defined by law.