Route Operations Manager

Why Join WM?

Stability. Great Pay / Benefits. Growth Opportunities. People-First Culture (https://www.wm.com/us/en/inside-wm/who-we-are) .

About the Route Manager Role

As a Route Manager, youll be responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management of approximately 10 drivers. Youll establish and maintain positive relationships with all frontline employees – spending the majority of the day in the field with your team.

Essential Duties and Responsibilities

Onboarding

Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties

Meet with new frontline employees daily to ensure consistent communication and support of onboarding

Developing

Provide timely and consistent touchpoints with frontline employees.

Regular review of best practices to enhance daily performance

Focus on understanding and progress of frontline employee career goals

Coaching

Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success

Actively practice and seek feedback on coaching conversations.

Mentoring

Lead by example to ensure safety practices are paramount with each employee and

Teaching and developing an understanding of the WM Way

Performance Management

Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.

Documents and maintains records required by regulatory agencies such as the Department of Transportation.

Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.

Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

What does it take to be a Route Manager (RM) at WM?

The requirements listed below are representative of the qualifications necessary to perform the job.

Education: Associates Degree (accredited) or High School Diploma (accredited) and two (2) years of relevant work experience.

Experience: No experience or successful completion of the WM Route Manager Trainee program required

Knowledge of route analysis and logistics

Valid driver’s license

Work Environment

Combination: This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

About our Benefits

At WM, each eligible salaried employee receives a competitive total compensation package including:

Industry leading health insurance

Unlimited PTO

401(K) company match

Life Insurance

Employee Stock Purchase Program

Employee Discount Programs

If this sounds like the opportunity that you have been looking for, please click “Apply.”

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

Equal Opportunity Employer: Minority/Female/Disability/Veteran