CBB QA Practices Manager

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

This position assists the Consumer & Business Banking (CBB) Risk Quality Assurance (QA) Practices Director to design, facilitate, and maintain monitoring controls to promote consistent adherence to CBB QA Procedures, Business Line Quality Assurance (BLQA) Policy, and best practices throughout the QA lifecycle. This includes work on a variety of projects supporting QA methodology and professional practices, including the QA Annual Plan, QA Procedures, Templates, Training, and QA Practices Peer Reviews.

Position Highlights

Coordinate with QA testing teams to identify planned QA coverage, scope, and frequency of testing over CBB controls in accordance with BLQA Policy. Includes facilitating annual plan inputs, documentation, approvals, and publication as well as quarterly plan updates

Oversee the CBB QA’s completion of control Test Execution records and control ratings in line with BLQA Guidance on a quarterly basis

Complete quarterly QA Reporting summarizing control testing results completed by CBB QA

Maintain the CBB QA procedures and templates for the quality assurance teams to utilize for testing. Maintain related change management documentation. Ensure the methodology is adequately vetted, approved, and communicated to QA team

Develop and present training over QA procedures and Bank Policies to the CBB QA department. Periodically update training as methodology changes

Oversee the completion of a QA Practice Peer Reviews to assess overall adherence to CBB QA Procedures, BLQA Policy, and best practices throughout the QA lifecycle. Communicate results of peer reviews to QA Management. Share best practices and opportunities for improvements with QA department

Complete follow-up on previously identified Peer Review findings and perform validation as needed

Perform other duties as assigned by QA Management

Basic Qualifications

Bachelors degree, or equivalent work experience

Typically more than eight years of applicable experience

Preferred Skills and Experience

Certificated CPA/CIA

Advanced knowledge of applicable laws, regulations, financial services, and regulatory trends that impact their assigned line of business

Advanced understanding of the business line’s operations, products/services, systems, and associated risks/controls

Thorough knowledge of Risk/Compliance/Audit competencies

Strong leadership and management skills of processes, projects and people

Effective written and verbal communication skills

Strong analytical, problem-solving and negotiation skills

Proficient computer skills, especially Microsoft Office applications

Hybrid/flexible schedule

The role offers a hybrid/flexible schedule, which means theres an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. Thats why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

Healthcare (medical, dental, vision)

Basic term and optional term life insurance

Short-term and long-term disability

Pregnancy disability and parental leave

401(k) and employer-funded retirement plan

Paid vacation (from two to five weeks depending on salary grade and tenure)

Up to 11 paid holiday opportunities

Adoption assistance

Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS (https://eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12ScreenRdr.pdf) EEO poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $116,280.00 – $136,800.00 – $150,480.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.