Will Call Clerk

ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE.

Join Our Community of Food People!

BASIC PURPOSE

The Clerk, Will Call will support all will call operations by meeting customer expectations and deadlines through pick-ups and courier service. The Clerk, Will Call will achieve high internal and external customer satisfaction by showing excellent customer service.

Join the US Foods Team!

Schedule: Monday through Friday 8am-5pm EST

The expected pay range for this position in New York is $20.00/hr

US FOODS® is the company built on YOU Matter, where your hard work is rewarded  

We are committed to compensation, and benefits that respect, and reward our employees for their dedication and hard work  

Paid Training AND Paid Overtime  

Service recognition and employee rewards 

Company with a history of promotion from within and unlimited career growth opportunities w/ ongoing job skills and leadership development training  

Excellent Leadership  

BENEFITS START DAY ONE : medical, dental, vision, 401(k) Plan and Employee Stock Purchase Plan (ESPP) life insurance and paid parental leave. Check out our Benefits by clicking on the link https://benefitspricing.com/usfoods .

ESSENTIAL DUTIES AND RESPONSIBILITIES (Each item should account for 10% or more)

ESSENTIAL DUTIES AND RESPONSIBILITIES

Process customer will call orders in the warehouse and validate that the correct product has been selected and is damage free to enable the will call option for customers.

Manage the will call invoices from the prior day to ensure that all will calls that were not picked up or were cancelled are returned to inventory. Assist in handing out product to customers as necessary.

Assist customers with alternative product for any out-of-stock item they need.

Assist and process all inbound and outbound couriers (Fedex, UPS, Airborne, Bus, DHL).

Manage all necessary product returns from customers to maintain proper customer service.

Maintain cleanliness of will call outer area, office, cooler, and freezer to manage the appearance of each space for customer satisfaction.

Coordinate with the transportation department on any inter-branch will calls or deliveries and any opportunities for the JIT truck to support internal operations.

Other duties as assigned by manager.

SUPERVISION :

N/A

RELATIONSHIPS

Internal: Transportations staff and managers, warehouse staff and managers, sales teams

External: Customers participating in will call, vendors and couriers both inbound and outbound

WORK ENVIRONMENT

The work will take place both in an office environment and indoor environments in a warehouse and outdoor environments just outside the warehouse. Normal warehouse environments include cooler and freezer areas where temperatures may be as low as -5 degrees. Outdoor environments will vary on location.

MINIMUM QUALIFICATIONS

Related Experience/Requirements:

Prior customer service experience required.

Knowledge/Skills/Abilities:

Effective communication both verbally and in writing.

Excellent telephone and customer service ability.

Basic math, analytical, and organizational skills with attention to detail.

Basic computer skills with a good knowledge of programs such as Microsoft Word, Excel, Access, and Outlook.

Problem solving and critical thinking abilities to solve problems of limited scope.

Conflict resolution skills.

Strong teamwork skills with the ability to support others in the department and division.

Education

High school diploma or GED/equivalent required.

PREFERRED QUALIFICATIONS

Prior warehouse or will call experience preferred.

Certifications/Training

Leadership experience and knowledge of POWM / POSS system and PIR.

PHYSICAL QUALIFICATIONS

Must be able to perform the following physical activities for described length of time:

OCCASIONALLY: 1% – 33 / FREQUENTLY: 34% – 66% / CONTINUOUSLY: 67% – 100% or NEVER

JOB REQUIRES WORKER TO:

FREQUENCY:

STAND OCCASIONALLY

WALK OCCASIONALLY

DRIVE VEHICLE N/A

SIT FREQUENTLY

LIFT

1-10 lbs (Sedentary) OCCASIONALLY

11-20 lbs (Light) OCCASIONALLY

21-50 lbs (Medium) OCCASIONALLY

51-100 lbs (Heavy) N/A

Over 100 lbs (Very Heavy) N/A

CARRY

1-10 lbs (Sedentary) OCCASIONALLY

11-20 lbs (Light) OCCASIONALLY

21-50 lbs (Medium) OCCASIONALLY

51-100 lbs (Heavy) N/A

Over 100 lbs (Very Heavy) N/A

PUSH/PULL1 OCCASIONALLY

CLIMB/BALANCE2 OCCASIONALLY

STOOP/SQUAT OCCASIONALLY

KNEEL OCCASIONALLY

BEND OCCASIONALLY

REACH ABOVE SHOULDER FREQUENTLY

TWIST OCCASIONALLY

GRASP OBJECTS3 REQUENTLY

MANIPULATE OBJECTS4 REQUENTLY

MANUAL DEXTERITY5 OCCASIONALLY

1 (Push/Pull: Hand truck, gate, straps, metal ramp, truck door, dolly, boxes, truck gear shift)

2 (Climb/Balance: In/Out Truck/Trailer to cab. On/Off ramp to ground level and side doorsteps and Platform of trailer. Stairs)

3 (Grasp Objects: Hand truck, boxes, cartons, steering wheel)

4 (Manipulate Objects: Boxes, dolly, metal truck ramp, hand truck, paperwork, truck gate, straps)

5 (Manual Dexterity: Typing, use of office machines such as copiers, printers)

The following information is provided in accordance with certain state and local laws. Compensation depends on experience, geographic location, and other factors permitted by law. The expected compensation for this role in New York is $20.00 per hour. This role is also eligible for overtime compensation, and shift differential. Benefits for this role include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html .

EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status

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US Foods is one of America’s great food companies and a leading foodservice distributor, partnering with approximately 300,000 restaurants and foodservice operators to help their businesses succeed. With 28,000 employees and more than 70 locations, US Foods provides its customers with a broad and innovative food offering and a comprehensive suite of e-commerce, technology and business solutions. US Foods is headquartered in Rosemont, Ill., and generates more than $28 billion in annual revenue. Visit www.usfoods.com to learn more.

US Foods may collect personal information from you in connection with the application process. US Foods complies with the California Privacy Rights Act of 2020, and its policy may be found here (https://www.usfoods.com/content/dam/usf/pdf/Policies/HR/USFCCPApolicy.pdf) .

US Foods, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis prohibited by applicable law.

EEO is the Law poster is available here (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

EEO is the Law poster supplement is available here (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf) .

Pay Transparency policy statement is available here (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp%20EnglishformattedESQA508c.pdf) .

US Foods is committed to working with and providing reasonable accommodation to individuals with disabilities. If reasonable accommodation is needed to participate in the interview process or to perform essential job functions, please contact our US Foods Application Accommodation Line at 855-873-2468. You will be prompted to leave a message. Please state the specifics of the assistance needed and your contact information. A member of our HR department will return your call within two business days.