Senior AV Technician

For over 35 years, Yorktel has been the video managed services partner around the world for some of the largest business and government agencies. With over 10,000 video systems under management worldwide – more than any other video communications service provider – Yorktel has the proven expertise and global reach to deliver enterprise-quality visual communications. Yorktel is currently seeking a Senior AV Technician who will be a key role in the support of the assigned customer. This position is client facing, including Senior Executives, and must be professional with a strong customer service attitude. The Senior AV Technician will work with the Site Lead and other techs assigned to their site to provide excellent support of the clients.Roles & Responsibilities:Provide excellent customer service.Provide client assistance to support collaboration technology and/or process.Provide support on all collaboration technologies including, but not limited to: Microsoft TeamsMeetup devicesOwl video devicesWebexZoomProvide end-user support on process:Scheduling meetings with technologyRequesting supportBasic use of technologyProvide end-user training as requested.Troubleshoot, through level 2, all issues to capability and resolution.Replacement of equipmentTermination of cablingComplex troubleshootingAbility to read and understand signal flowsEscalate issues, as required, to necessary parties following process.Weekly room checksQuarterly room preventative maintenanceMaintain and report on all technology requests and/or issues within Client’s Incident Management System.Ensure all assigned tickets are updated and closed once resolved.Provide standard weekly, monthly and quarterly reports as required and on-time.Maintain and manage equipment spares inventory.Manage meeting room inventory.Provide event support, as requested and scheduled.Provide additional training and guidance to Jr TechsAdhere to all Yorktel policies including, but not limited to:Time keepingOvertime requests and authorizationsVacation and sick time requestsAdhere to all client policies.Leadership & Supervisory Responsibilities:NoneSkills & Abilities: Experience interacting with Senior Executive clientsMaintain confidence and composure under stressful situationsComplete understanding of IP networkingComplete understanding of A/V signal flowsAbility to work as part of team and as an individualEducation & Experience:4-7 years of experience working with audio/visual equipment.4-7 years of experience with troubleshooting technical issues, preferably on A/V equipment and/or IP connected devices1-3 years of experience in a customer facing position.Bachelor’s Degree preferred.CTS Certification required or obtained within 6 months from starting position.CTS-I and CTS-D certifications preferred.Additional Requirements: Ability to lift and carry up to 50 poundsAbility to walk and be on your feet for long periods of time.Some overtime is required, as allowed by local labor law.Must be able to speak and understand English.Join us and you will enjoy an excellent salary and benefits package, including 401k and Flex 125 plans.We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, genetic information and testing, family and medical leave, sexual orientation and gender identity or expression, protected veteran status, or any other characteristics protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.