Technical Support Consultant

Technical Support Consultant

Belgrade, MT

Onsite

Contract

$37.46/hr – $42.81/hr

Our client is looking for a technical Support Consultant for a 6-month contract in Rancho Belgrade, MT 59714 .

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Contract Duration: 6 months

Required Skills & Experience

Bachelors Degree in Information Systems or related degree; or equivalent combination of education, training certifications, and experience.

5 Years of Experience

Extensive experience with Mac (80%) and Windows (20%) client operating systems and troubleshooting problems with Mac and Windows related software, including:

Microsoft 365

Active Directory Users and Groups

Azure AD

JAMF

Intune

Experience with Endpoint Security software including:

Configuration/deployment management tools such as JAMF, Intune, etc..

Endpoint Detection & Response Tools such as Sentinel One and Microsoft Security

Group Policy

Email security

Solid understanding of network connectivity. Wireless and wired.

Automation and central deployment experience

The ideal candidate will have a primary understanding of designing, deploying and troubleshooting client endpoints.

Strong analytical and deep-dive problem solving skills across multiple disciplines. (HW, OS, Network, etc.)

The ability to prioritize and field service requests and incidents, via ticket, phone and occasional ad-hoc walk-ups individually and assisting team members.

Understand ITIL Concepts (certification is a plus)

IT Service Management tooling (ServiceNow, FreshService, etc..)

Management and deployment experience of 3rd party software platforms and solutions

Vendor management experience

Well organized with strong asset and license capacity planning experience

Ability to deploy and support misc. office equipment (printers, projectors, video conf.).

Experience with physical security management solutions

Excellent interpersonal skills

Flexibility to support after-hours escalation & support

Familiarity with aviation and Part 139 airports a plus

What You Will Be Doing

Demonstrate strong knowledge and developing expertise in end user technologies.

Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support.

Strong orientation to customer service and delighting customers

Successfully executes all assignments timely and within acceptable quality levels

Works collaboratively with team members when issues present themselves; does not settle for not knowing the outcome or resolution steps for important issues

Effective communicator and problem solver – documents process and trains team members with ease

Identifies knowledge gaps and closes them; demonstrates consistent intellectual curiosity and drives to learn more and self-develop himself/herself

Perform all job functions consistent with our clients policies and procedures

Assist with IT infrastructure improvements for clients. Interact as needed with the IT service provider and our clients stakeholders.

Provides timely technical assistance to clients staff concerning the use of computer hardware and software, including office applications, operating systems, printing and hardware installation.

Configure workstations and user accounts, including phone, Ethernet, computer, docking station. Provide equipment and services orientation to new employees.

Facilitate help desk ticket resolution between employees and IT service provider and serve as escalation point to employees with unresolved open tickets

Maintain equipment and software inventory. Coordinate the purchase of new workstation, software and license renewals.

Perform other task and duties as required.

Assist with program account creation, account setup and account access.

You will receive the following benefits:

Medical Insurance – Four medical plans to choose from for you and your family

Dental & Orthodontia Benefits

Vision Benefits

Health Savings Account (HSA)

Health and Dependent Care Flexible Spending Accounts

Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance

Hospital Indemnity Insurance

401(k) including match with pre and post-tax options

Paid Sick Time Leave

Legal and Identity Protection Plans

Pre-tax Commuter Benefit

529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.

Posted by: Kenny Edgerton

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