Member Service Representative (MSR)

This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12194595

Role:To assist members and potential members with their Credit Union
needs; financial transactions, paying and receiving cash, explains
services, sets up new accounts, assists with their loan requests,
providing clerical and administrative support needed to process and
close member loans, respond to problems, and direct members to the
appropriate people. Assists branch management with balancing of the
vault and the security of the cash.

Essential Functions & Responsibilities:

Receives and processes member financial transactions, including
deposits, withdrawals and loan payments; sells monetary instruments to
members; transfers amounts from member accounts as directed. Balances
personal cash drawer and daily transactions. Maintains member account
information on computer system. Assures that appropriate records are
maintained and required reports are prepared. Promotes and cross sells
credit union services and products to members.

Assists members with opening and closing accounts, answers questions
about products and services and resolves issues that are within their
authority to resolve. Refers problems that are beyond their authority to
their supervisor, along with their recommendations. Takes member loan
applications and prepares them for review by a Credit Analyst. Processes
approved loans and sets up date and time to close the loan and make
disbursements.

Schedules, trains and monitors the work of other tellers. Coordinates
teller and branch activities. Assist staff with promotions, referrals
and opportunities.

Manages vault cash. Orders weekly cash requirement for branch and post
data to general ledger system in order to maintain credit union records.

Performs other related duties as assigned.

Performance Measurements:

To provide prompt, accurate, courteous, friendly, timely and
professional service to all members. Troubleshoot and resolve member and
internal inquiries in a timely, friendly and accurate manner.

To accurately post transactions and balance work, with errors and/or
outages not to exceed established policy guidelines.

To accurately maintain vault and contents per credit union policy and
regulatory guidelines.

To process member transactions without error; troubleshoot and resolve
member and internal inquiries in a timely, friendly and accurate manner.

Produce loan documents, reports and new accounts with no unresolved
errors according to established department standards. Prepare files for
underwriting on a timely basis. Complete, organize and close loan
documentation and files in a timely manner.

To develop and improve knowledge and skills in member service and
operations areas. Develop, maintain and demonstrate a working knowledge
of credit union loan standards, policies, procedures and applicable
state and federal government rules and regulations.

To meet membership, lending, product, service and transaction goals on a
monthly basis.

To maintain a professional work environment and businesslike appearance.
To maintain a dependable record of attendance and timeliness.

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