Child Support Legal and Policy Program Specialist -WEL

Child Support Legal and Policy Program Specialist -WEL

Posting Begin Date: 2024/09/16

Posting End Date: 2024/09/29

Category: Human Services

Sub Category: Human Services

Work Type: Full Time

Remote: Flexible Hybrid

Location: Idaho Falls, ID, United States

Minimum Salary: 27.70

Maximum Salary: 27.70

Pay Rate Type: Hourly

Description

DEDICATED TO STRENGTHENING THE HEALTH, SAFETY, AND INDEPENDENCE OF IDAHOANS

Applications will be accepted through 4:59 PM MST on the posting end date.

The Idaho Department of Health and Welfare, Division of Welfare has an exciting opportunity for aChild Support Legal and PolicyProgram Specialist to perform legal and policy functions for the Child Support program located inBoiseat the Child Support Bridger office. The position will work closely with the Deputy Attorney General (DAG) and Special DAGs and perform a variety of administrative duties in support of attorneys and support staff and requires an individual who has family law legal experience and/or strong child support knowledge.

We are seeking applicants who have strong organization skills, critical thinking skills, strong written and verbal communication skills and problem-solving abilities. Incumbents will ensure high-quality process development to effectively maintain and improve operational supports for Child Supports internal and external customers.

If you have previously applied for Program Specialist – DHW and wish to be considered for the current vacancies, you must reapply under this announcement. Previous scores will not be used. This announcement may be used to fill future Program Specialist – DHW openings within the Division of Welfare.

This position may be eligible for telework after successful completion of probation.

BENEFITS:

BEST RETIREMENT AVAILABLE IN THE NATION

We have one of the Nations best state retirement systems (https://www.persi.idaho.gov/members-1/) (PERSI) that offers a lifetime benefit.

OTHER EXCELLENT BENEFITS

11 paid holidays

Generous vacation and sick leave accrual beginning as soon as you start

Paid parental leave (https://dhr.idaho.gov/information-for-state-employees/)

Medical, dental, vision insurance – incredible rates! (full-time/30 hours per week)

PERSI Choice 401(k)

Deferred compensation plan

Life insurance

Short and long-term disability insurance

Student Loan Forgiveness (https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service)

Wellness programs

Employee Assistance Program (EAP)

Flexible Spending Accounts (FSA)

Wide variety of training opportunities

Some positions offer flexible hours and/or telecommuting

EXAMPLE OF DUTIES:

Review, draft and file legal pleadings and responses to both attorneys and Courts.

Interpret, apply and explain complex information such as regulations, policies or services.

Research and consult with program attorneys, as needed, and communicate with program management on all program legal functions for the purposes of improving program performance and service.

Identify issues and opportunities for efficiencies in operations and recommend automated and process solutions.

Analyze current processes and procedures to ensure efficiency in business practices and compliance with program requirements.

MINIMUM QUALIFICATIONS AND SPECIALTY MINIMUM QUALIFICATIONS:

You must possess all the minimum/specialty minimum qualifications below to pass the exam for this position. Please make sure your resume or work history supports your meeting the minimum and specialty qualifications for this position. Failure to do this may disqualify you from being considered for this position. It is highly recommended to attach a one-page cover letter to your application to demonstrate how you meet the requirements below.

MINIMUM QUALIFICATIONS:

Experience developing, recommending and/or evaluating policy and procedures and recommending changes.Typically gained by approximately one year of experience where this was a primary responsibility of the job. This experience may include participation in a regional or statewide quality assurance team, business change or project team or a similar assignment.

Experience developing technical written materials such as policies, technical manuals or rules/regulations.Typically gained by at least one year experience working in a business setting developing training materials, reports, policy and/or procedure manuals, written interpretations of law, rules, or policies, or any related background which would be considered similar.

Experience providing technical program assistance to staff.Typically gained by at least one year experience providing technical assistance to staff in a business setting which could include formal and informal assignments to assist, mentor or train new staff.

SPECIALTY MINIMUM QUALIFICATIONS:

Experience processing benefits in an automated system.Typically gained by one year of work experience such as Idaho Benefit Eligibility System (IBES), OR experience processing child support cases.

Below is preferred experience. It is not required for the position but applicants with this experience may receive consideration over other applicants.

Experience in performing administrative or legal duties.Typically gained by at least one year of professional experience working with one or more of the above roles.

Experience communicating verbally and in writing detailed analysis of issues and making recommendations and changes in business processes in a business setting. Typically gained by at least one year of experience in a business setting providing analysis of processes and procedures and making recommendations and changes to process, automated tools, policy and procedures to make business improvements.

Experience in interpreting and applying federal, state and administrative rules and policies. Typically gained by at least one year of experience in a business setting providing interpretation of rules and policies and making recommendations on case-based decisions.

Learn About a Career with DHW (https://healthandwelfare.idaho.gov/about-dhw/dhw-careers)

PLEASE NOTE: application assistance is not available after the business hours listed below, on the weekends, or on holidays and you must apply before 4:59 pm on the closing date. When applying, use CHROME as your browser to avoid complications.

If you have questions, please contact us at:

Email is the quickest way to get an answer to your questions.

(answered Monday through Friday during business hours MST)

EMAIL: [email protected]

PHONE: (208) 334-0681

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email[email protected].

Preference may be given to veterans who qualify under state and federal laws and regulations.