Audiology Technician
University of Utah Health
Overview
As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA
The Audiology Technician assists the Audiologist and Otolaryngologist in administrative duties related to audiology clinical operations, which include assisting with various clerical and administrative tasks relating to audiology, hearing aids, and other hearing devices.
Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.
Responsibilities
Checks in new hearing aids (HA) and cochlear implants (CI) and prepares for fitting including the preparation of the purchase agreement and other essential documentation while connecting the aids to the appropriate software
Manages patient HA returns, works with the manufacturer on repairs and communicates updates to the patient
Works with walk-in patients with HA cleaning and checks, including troubleshooting
Receives HA payments from patients, posting all payments in the appropriate system and reconciling collections daily
Schedules patients for follow up appointments
Communicates with patients via phone or Electronic Medical Record (EMR) messaging regarding HA and CI related calls
Manages scanning of all documents including clinical and financial documentation
Manages Audiology inventory including all incoming and outgoing devices; coordinates CI distribution to providers to give to patients
Other duties as assigned
Knowledge / Skills / Abilities
Demonstrated potential ability to perform the essential functions of the job as outlined above
Ability to maintain a professional demeanor in stressful or difficult situations
Ability to provide care appropriate to the patient demographic served
Ability to display active listening and verbalize empathy while developing relationships with patients, guests and coworkers
Ability to communicate with patients in a confidential, professional manner using tact and diplomacy
Ability to assess data regarding the patients status and provide care, as detailed in the departments policies and procedures manual
Demonstrated excellent communication, interpersonal, organizational, time management, and follow-through skills
Ability to be highly motivated and pay attention to detail with a passion to provide excellent customer service in a fast paced environment
Ability to work efficiently and independently
Demonstrated strong communication skills
Demonstrated computer skills and an ability and willingness to learn new applications and software, procedures and processes
Ability to assimilate data from various sources
Demonstrated knowledge of HIPAA regulations to ensure that patient information is guarded and respected
Ability to navigate a facility with multiple providers and services
Qualifications
Qualifications Required
One year of office experience, customer service experience, or the equivalency
Current, valid Utah drivers license at time of hire may be required in some areas
Qualifications (Preferred)
Preferred
Experience working in Audiology practice or with hearing devices
Post-secondary education
Working Conditions and Physical Demands
Employee must be able to meet the following requirements with or without an accommodation.
This position involves light work that may exert up to 20 pounds and may consistently require light work involving lifting, carrying, pushing, pulling or otherwise moving objects. This position involves standing for extended periods of time and is not exposed to adverse environmental conditions.
Physical Requirements
Listening, Manual Dexterity, Sitting, Speaking, Standing, Walking
Multi-lingual Candidates Welcomed
To inquire about this posting, email: careers@hsc.utah.edu
EEO Statement
University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.
Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
University of Utah Health Hospitals and Clinics, a part of The University of Utah, is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veterans status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at 801-581-6500. If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinators office address, electronic mail address, and telephone number can be located at:www.utah.edu/nondiscrimination/
Online reports may be submitted atoeo.utah.edu/
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at (801) 581-6500 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or Hospitals and Clinics Human Resources at (801) 581-6500 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
Requisition Number 71043
Reg/Temp Regular
Employment Type Full-Time
Shift Day
Work Schedule Mon-Fri Variable
Clinical/Non-Clinical Status Clinical
Location Name Farmington Health Center
Workplace Set Up On-site
City Farmington
State UT
Department UUH OPC 32S Audiology Clinic
Category Health Care Support
Workplace Set Up On-site