Cremation Specialist (Full-Time)
SCI Shared Resources, LLC
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To manage the cremation paperwork process with a focus on improving the cremation turnaround time and improving customer satisfaction. Ensures that cremation paperwork is reviewed in a timely manner and any reworks are communicated to staff with clear instructions on how to resolve any issues. Communicates with Managers, Funeral Arrangers, PCC Staff, Crematory Operators and Couriers/Drivers as needed to complete this goal. Will report to the Market Leader and office remotely or at a location within the Market.
JOB RESPONSIBILITIES
Review and approve each cremation case paperwork in Carepoint at least daily, reviewing cremation documents as close to their upload time as possible & not waiting for all 4 cremation documents
Validates that documents from the funeral home to support requested service complies with state law and Company policies and procedures and reaches out to SCI legal team as necessary
Communicate with Funeral Arrangers & Location Management regarding the status of their cremation cases via email on a daily basis with any outstanding documents necessary to proceed with cremation
Demonstrates quick response to document that require a correction to be made (rework) and directs staff with clear instructions to correct documentation as needed
Works with Location Management to provide training on existing and new policies, procedures, standards and specific state/provincial regulations as needed
Works with Location Management & obtains AR Statement to work through cases with new circumstances that require a decision to be made
Coordinate Delivery of Cremated remains by working with Courier and Funeral Arrangers to ensure that remains are returned to the locations as quickly as possible
MINIMUM Requirements
Education
High School or GED equivalent
Experience
Experience working in a funeral home or PCC location and/or working in a customer-focused and fast-paced professional environment is a plus
Knowledge, Skills and Abilities
Highly detail oriented with a careful eye for quality control and presentation of work
Strong skills in time management, organization and prioritizing workload
MS Office Suite experience (Microsoft Word, Excel, PowerPoint and Outlook)
Knowledge of Carepoint
Work independently without direct supervision
Excellent verbal and written communication skills and presentation skills with management, customers and peers
Ability to remain professional, rational and kind in high stress, high demand, and sometimes contentious situations
Remains firm with decisions made based upon laws
Work CONDITIONS
Work Environment
Work indoors during all seasons and weather conditions
Standard business dress is required
Moderate odors, dust or fumes may cause discomfort and / or irritation to eyes or respiratory passages
Work Postures
Sitting continuously for many hours per day, up to 7 hours per day
May require climbing stairs to access office building
Physical Demands
Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
Salary: $25.00/H
Benefits:
MedicalDentalVisionFlexible Spending Accounts (health care and dependent care)Health Savings Account with Company ContributionSick LeaveShort-Term DisabilityLong-Term DisabilityLife InsuranceVoluntary Accidental Death or Dismemberment InsuranceDependent Life InsuranceSCI 401(k) Retirement Savings Plan with Company matchEmployee Assistance Program
Postal Code: 92113
Category (Portal Searching): Operations
Job Location: US-CA – San Diego
Job Profile ID: F00345
Time Type: Full time
Location Name: El Camino Memorial – Cypress View Mausoleum Mortuary & Crematory & Mausoleum