Assistant Director of the Academic Support Center

– The Assistant Director of the Academic Support Center assists in the delivery of academic support initiatives and activities designed to increase persistence, completion and graduation rates of students.
– This position will assist in the coordination and evaluation of tutoring services and support initiatives developed within the department.
– The Assistant Director will work directly with faculty and staff across the campus to develop and implement tutor programming and evaluate Academic Support Center services.

Essential Duties and Responsibilities

– Selects, supervises, trains, motivates and evaluates peer and professional tutors
– Assists the Director of the Academic Support Center in the development and updating of tutor training
– Develops and facilitates curriculum related to student success behaviors
– Maintains the schedule for peer and professional tutoring services
– Creates and manages tutoring schedules according to students support needs
– Oversees and facilitates the delivery and data collection of surveys and evaluations pertaining to tutoring services
– Maintains accurate contact summaries in the AVISO and TutorTrac databases
– Assists in the development and delivery of support/personal development activities and workshops
– Conducts follow-ups with students receiving tutoring services
– Monitors the collection of tutoring referrals and ensures compliance with auditing requirements
– Coordinates and provides individualized interventions for students in need
– Facilitates and manages the delivery of the Dont Cancel Class programming
– Collects, compiles, and analyzes data related to tutoring services and makes programmatic adjustments in coordination with the Director when necessary
– Works collaboratively with federally grant funded program staff to provide tutoring services
– Participates in appropriate committees and task forces as assigned
– Performs other job-related duties and projects as assigned in support of the Colleges mission, core values, and goals

Minimum Qualifications

– Bachelors degree in Education or closely related field from a regionally accredited institution of higher learning.
– Two (2) years professional experience as a tutor or educator in a post-secondary institution.

Preferred:

– Experience in the North Carolina Community College System and support services.

Knowledge, Skills and Abilities

Knowledge

– Adult learning theory
– Student development theory, techniques, and concepts associated with the success of diverse student populations
– Programmatic evaluations and assessment techniques
– Advising and tutoring concepts, practices, and principles
– Current trends, technologies, and initiatives related to student success

Skills

– Strong organizational, problem-solving and time management skills
– Interpersonal skills with proven ability to work in a team environment
– Proficiency in a variety of Window-based computer programs relative to performing responsibilities, including Microsoft Word, Excel, and PowerPoint
– Professional behavior that supports team efforts and enhances team behavior, performance, and productivity

Abilities

– Ability to commit to student-centered principles
– Communicate effectively in both written and verbal form
– Establish positive employee, student, and public relations with those contacted in the course of work
– Prepare and maintain required reports and records
– Handle confidential information with absolute discretion
– Commitment to diversity, equity and inclusion; demonstrated ability to work effectively with a culturally diverse workforce, including those with different levels of academic preparation and varying physical and learning abilities, and socioeconomic levels