US – Field Technical Spt Rep V – US4

Title: Field Technical Spt Rep V

Location: South Carolina All Cities SC USA (Onsite)

Duration: 12 Month’s Contract

Pay Range $25.00 to $27.00/hr.

We are looking for a “Field Technical Spt Rep V” to join one of our Fortune 500 clients.

Job Summary

As a Senior Technical Support Specialist, you will leverage your expertise to contribute to the development of innovative concepts and techniques, completing complex assignments in effective ways. You will utilize your in-depth technical knowledge and independent judgment to resolve highly complex problems and mentor junior team members. This role requires you to take charge of customer satisfaction, providing both proactive and reactive support to mission-critical customers while guiding them through technical issues. You will also play an integral role in account growth and retention.

Responsibilities:

Ensure high-level customer satisfaction by understanding and meeting customer needs.

Promptly handle customer-related issues, providing appropriate guidance and escalating problems following established procedures.

Deliver software service and support, including pre-sales, post-sales, and service delivery.

Provide proactive and reactive services to mission-critical customers, monitoring operational performance and taking corrective actions when necessary.

Contribute to account support planning by providing insights on customer business needs and industry trends.

Mentor and coach new hires on processes and procedures.

Manage account growth and retention efforts.

Perform account management tasks, ensuring adherence to HA/MCS qualifications.

Education & Experience

Minimum of a Vocational/Diploma/Associate Degree in a technical field with 6 years of relevant experience, or a Bachelor’s degree with 4-6 years of relevant experience.

Experience in supporting a wide range of HP products and managing proactive accounts.

Broad understanding of corporate policies, markets, products, and business management principles.

Skills & Knowledge

Expertise in administrative or technical fields, with recognized specialty in one or more advanced areas.

Strong knowledge of operating systems, UNIX, and networking.

Experience managing systems availability in complex, heterogeneous data center environments.

Excellent communication, presentation, and customer relationship management skills.

Ability to work effectively under high-pressure situations.

Skilled in management, planning, problem-solving, and communication.

ITIL certification preferred, with demonstrated ability to align business and IT processes.

Experience in mentoring and leading field technical support teams.

Basic knowledge of change management processes and tools.

Preferred Qualifications:

ITIL certification or equivalent.

Strong understanding of business and IT alignment, with the ability to communicate the value to customers.

Leadership experience in providing guidance and coaching to field support teams.

Interview process :

02 rounds of interview

We are looking for the candidate who are eligible to collaborate with any employers without sponsorship .

If you are interested, please click “Apply” button.

If you are not available or this job is not a good fit at present, please share the job details with your friends/colleagues and let me know if anyone is interested.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employees race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.