Customer Support Associate

[Schumacher Elevator Company is seeking a Customer Support Associate to be a first point of contact for our customers and assist our Field Service team. The successful candidate will possess excellent communication and customer service skills as well as a strong focus on accuracy and a positive attitude.
[What youll be doing:]{century=”” gothic”,sans-serif”=””}]{century=”” gothic”,sans-serif”=””}

– Providing outstanding customer service to internal and external customers
– Assisting with incoming phone calls; answering questions, efficiently directing callers to the right department/person, or dispatching service technicians
– Covering our front desk as needed and acting as the first point of contact face/voice of our company
– Using a cutting-edge Field Service Management software to assign incoming service calls to technicians
– Invoicing billable service calls in SAP system

[What you need for this position:]{century=”” gothic”,sans-serif”=””}

– Top notch customer service skills
– Strong communication skills (written and verbal)
– Excellent organization and attention to detail
– Solid computer skills (Hands-on experience with an MRP enterprise system a plus)
– Ability to analyze, research facts, and accurately assign tasks and material costs
– Ability to work in a fast-paced environment and prioritize tasks

[The details:
[For over 85 years Schumacher Elevator has been a well-known and respected family owned and operated company that designs, manufactures and services custom passenger and freight elevators.
[Position is full-time, first shift. We offer a competitive wage and benefits package that includes medical, dental, life and disability insurance, 401(k) match, PTO, paid holidays and bonus eligible. Post-offer background check and drug screen required.

[We are an Equal Opportunity and Affirmative Action Employer.
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