Information Technology Specialist (CUSTSPT) NF-03

Summary This position is located within the Directorate of Family, Morale, Welfare and Recreation (DFMWR) Support Services Division. Announcement will have a first cutoff date of September 23, 2024, and applicants that submit a complete application packet prior to that date and found eligible may be given first consideration. Applicants meeting the qualifications for the Highly Preferred criteria may be referred FIRST to the selecting official. Responsibilities Delivers Information Technology customer support services including system hardware/software installations, configuration, troubleshooting, customer assistance, and/or training in response to customer requirements. Communicates factual and procedural information clearly, orally and in writing. Gathers and analyzes basic facts and draws conclusions. Uses established industry practices, procedures or policies to determine an appropriate approach to problem resolution. Performs highly structured, entry-level work, guided by a specialist, designed to develop broader more in-depth knowledge and skills needed to perform higher-level assignments. Applies information security/information assurance policy, principles and practices. Performs other duties as assigned. Requirements Conditions of Employment Qualifications Qualifications must be clearly verifiable in your resume. Work experience, education, and/or specialized training sufficient to demonstrate an in-depth knowledge of Information Technology (IT) principles, concepts, and methods as well as skill in applying basic IT principles and practices in: Performing highly structured, entry level work designed to develop a broader and more in-depth knowledge and skill needed to perform higher level assignments; Communicating factual and procedural information clearly, orally and in writing, Gathering and analyzing facts and drawing conclusions, Data storage, software applications and networking. Highly Preferred Criteria: (All answers to the Highly Preferred criteria must be visible in your resume to get credit). Possess one (1) year Family Morale, Welfare, and Recreation (FMWR) work experience. Possess knowledge of RecTrac and CYMS systems. Education Additional Information Area of Consideration: The Area of Consideration for this vacancy announcement is worldwide. (Military Spouse Preference (MSP) and Involuntarily Separated Military Preference (ISMP) eligible candidates are included in the area of consideration.) Manual Applications: If you are unable to apply online, you may submit your application package using a manual application method. Please contact the NAF Human Resources Office or representative listed on this job announcement to request a copy of the manual application form. All completed manual application forms (along with resume and other supporting documentation) must be received no later than NOON CST by 10/09/2024 in order to process your application in a timely manner. Please note that neglecting to respond to the job related questions may result in an ineligible rating. PCS Costs Payment Permanent Change of Station (PCS) costs are not authorized, based on a determination that a PCS move is not in the Governments interest. Pay-Band (NF or CY) Allowances and Differentials This is a pay-banded position. IAW the Fort McCoy collective bargaining agreement, Night Shift Differential and Sunday Premium are not authorized for Pay band positions. Incentives and Bonuses Incentives will not be paid. Non-Foreign Overseas Allowances Non-foreign overseas allowances, cost of living (COLA), and differentials will not be paid, contingent upon eligibility. Please check out our Applicant Information Kit: It contains additional information applicants may find useful when applying for our jobs. (To view the kit, click or copy and paste this URL: https://publicfileshare.chra.army.mil/Applicants/NAF%20Applicant%20Information%20Kit.pdf ). Other: Information may be requested regarding the vaccination status of selectees for the purposes of implementing workplace safety protocols. For more information, visit https://www.saferfederalworkforce.gov/faq/vaccinations/ Additional referrals may be made from this vacancy announcement for up to 90 days after the closing date. To better expedite the hiring, include name and contact information for at least two (2) personal and two (2) professional references from your past or current employment in your resume when applying for jobs. 180-day Restriction for Military Retirees: Without a waiver, Military retirees are unable to be appointed to NAF positions for 180 days after their retirement date, as documented on their DD-214. Department of the Army Nonappropriated Fund Instrumentalities are Equal Employment Opportunity Employers. Department of the Army provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, notify the servicing CPAC NAF HRD. Requests for reasonable accommodation are made on a case-by-case basis. An individual who was required to register with Selective Service and who has not registered or knowingly and willfully did not register before the requirement terminated or became inapplicable to the individual, will not be appointed. If you need assistance or have any questions with the application process, please contact our office at (608)388-3773.