Shift Lead

Shift Lead

Thats the great thing about a career at Walgreens. You get to bring health and happiness to peoples lives. As a shift lead, were counting on you to help lead the way. Youll be right in the middle of the action as a rock-solid point person between management and team members. Its a big responsibility with an even bigger impact – on customers and on your future. So every time you walk our aisles, youre moving in a positive direction.

Shifts: Full-time or part-time, Weekends, Days, Nights

Job Level: Entry-level

Success Profile
What makes a great shift lead at Walgreens? Were always looking for that special something – those qualities that set a Walgreens team member apart from the rest. Take a look and see how you match up.

Responsibilities
Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening back door of store for deliveries.
Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
Models and delivers a distinctive and delightful customer experience.

Customer Experience
Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations
Responsible for holding store keys to open and close without management as necessary.
Assists with and coaches other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received, including opening the backdoor for vendor deliveries.
Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids.
Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
Assists manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions.
Maintains accurate inventory counts; maintains the accuracy of on-hand quantities including, but not limited to, basic departments, stockroom, and overstock locations.
Assist with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment as necessary or as requested.
Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance, including requesting store or system repairs as required in manager absence, or as requested by manager.

Basic Qualifications

One year of prior leadership, supervisory, or retail key holder work experience.
Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)

Preferred Qualifications

Prefer the knowledge of store inventory control.

An Equal Opportunity Employer, including disability/veterans.

Position starts at $18.00/hour, but is negotiable, depending on experience and skills.

Apply online at: https://jobs.walgreens.com/en/job/lake-placid/shift-lead/1242/39010694160