Jennie Care Patient Service Representative- Full Time

This is a general job description, and not necessarily an extensive list of all responsibilities, skills, duties, requirements, or working conditions associated with the position. While this is intended to be an accurate reflection of the current position, management reserves the right to revise the job or require that other or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, workload, or technical developments).

1. Greets patients and visitors as they arrive.

2. Verifies that required information has been obtained on patients.

3. Registers patient by obtaining new patient information forms, reviews them for completeness, and requests any missing information.

4. Scans or copies insurance cards and photo identification.

5. Scans and uploads patient paper documents.

6. Verifies address, telephone, and any other information needed with patients for accuracy, and updates patient record as necessary.

7. Collects co-pays and outstanding balances on accounts.

8. Enters the patient information into the practice management system.

9. Check patients into the practice management system, assembles appropriate forms and routes paperwork to the clinical area.

10. Obtains insurance information on patients and approval for all workers compensation cases prior to making patient appointment.

11. Verifies patient insurance information is correct.

12. Sends paperwork to new patients for completion prior to their appointment, notify of online access to required paperwork or notify patients to come in prior to appointment to complete paperwork.

13. Balances and keeps track of cash box.

14. Tracks money collected and verifies total against receipt sheet daily.

15. Schedules appointments for patients.

16. Calls patients and informs them of items that are ready to be picked up.

17. Prepares school/work excuses for patients as needed.

18. Telephone

a. Routes phone to and from answering service. Insures that any messages left with the answering service have been addressed.

b. Answers telephones, takes incoming messages and distributes appropriately.

19. Monitors office supply levels and requests when needed.

20. Removes and replaces older magazines with current issues.

21. Maintains the front office and lobby areas to insure cleanliness and order.

Required Skills

•Strong communication skills and telephone manners.

•Strong computer skills.

Required Experience

•Previous experience in medical practice is preferred.