Customer Liaison – Toledo OH

Company
With around 480 locations in over 40 countries, thyssenkrupp Materials Services is the biggest materials distributor and service provider in the western world. The broad service spectrum offered by the materials experts enables customers to focus on their individual core business. The area of Materials Services spans two strategic areas: global materials distribution as one-stop-shop – from steel and stainless steel, tubes and pipes, nonferrous metals and specialty materials to plastics and raw materials – and tailored services in the areas of materials management and supply chain management. An extensive omnichannel architecture offers 250,000 customers worldwide cross-channel, round-the-clock access to more than 150,000 products and services. A highly efficient logistics system ensures that all requested services are smoothly integrated into customer production processes “just-in-time” or “just-in-sequence.
thyssenkrupp Supply Chain Services strives to be the preferred supplier of value-added product management and industrial services for the manufacturing industry in North America, differentiating itself from competitors through superior reliability and quality of service, performance excellence, continuous improvement, and emphasis on creation of value. Successful partnerships with the automotive industry, its Tier I, Tier II, and Tier III suppliers, and other original equipment manufacturers (OEM) and assemblers are the foundation of successful growth as a service provider of choice. Major market segments also include consumer goods, white goods, beverage and pharmaceutical industries. Services include supply chain management, logistics management, testing and inspection services, and packaging and kitting.
Your responsibilities
Job Summary
Provides professional and effective customer service/support within customer locations. Supports employees with promoting a total quality environment. Responds to customer concerns and mediates to resolve. Keeps up with the customers quality and shipping standards.Job Description
Key Accountabilities:
Coordinate issue resolution between customer and appropriate internal staff members (contract administration, purchasing, finance, plant, etc.)
Supports the investigation of customer complaints and the legitimacy of complaints
Assists with problem identification by providing details of the issue
Have strong communication skills and always adhere to a high level of personal and professional presentation as this is a client facing role.
Provides communication and research until the resolution has been executed
Works with employees to meet all customer goals and requirements
Handles mainly quality and shipping concerns at customer location
Maintains customer retention data, complaint, and resolution documentation
Meets TKMNA Employee Attributes / Competencies
The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
Qualifications:
Minimum Requirements:
High school diploma or equivalent
At least 2 years of previous customer service experience
Solid computer skills beyond the basic level
Strong attention to detail
Excellent communication and customer service skills; ability to resolve problems successfully; willingness to “go the extra mile” for the customer
Self-starting, dependable, and accepts ownership
Flexible in scheduling and available for overtime as needed
Preferred Requirements:
College degree
Experience in the industrial industry, especially in a customer service role
Benefits Overview
We offer competitive company benefits to eligible positions, such as :
Medical, Dental, Vision Insurance
Life Insurance and Disability
Voluntary Wellness Programs
401(k) and RRSP programs wit