Branch Manager

Description
About Hawkins
Hawkins, Inc. is a formulator, manufacturer, blender, distributer, and sales agent for thousands of industrial chemicals and reagent grade laboratory chemicals sold to municipalities and businesses throughout the Central United States. Thousands across a variety of industries have depended on Hawkins for the chemical products they need since 1938.
Learn more about us at https://www.hawkinsinc.com/careers/
ABOUT THE JOB
Manages branch performance including sales and profits. Develops field sales action plans. Manages staff, maintains sales staff job results by training, counseling, motivating, and coaching employees to perform at their highest levels and meet company objectives. Monitors branch costs and maintains inventory levels/accuracy. Responsible for implementing and maintaining safety and regulatory compliance measures at branch.
Responsibilities
Customer Service, Sales, and Delivery
Establish productive, professional relationships with new and existing customers.
Call on potential new customers to build relationship.
Complete sales transactions with new and existing customers to grow territory and increase sales and profit.
Set and monitor customer routes for customer satisfaction and retention of customer base.
Safely deliver customer product and monitored for safety, customer satisfaction, retention of customer base and increased sales and profit.
Set customer pricing and monitor it for competitiveness, customer satisfaction and increased sales and profit.
Establish sales targets and commission %s for Route Sales to increase sales and profit of new and existing products
Manage and monitor all bid processes for branch
Product, Equipment and Service
Provide hands-on technical support to solve customer problems and achieve customer satisfaction leading to retention of customer base.
Install and service customer equipment to achieve customer satisfaction leading to retention of customer base.
Complete inventory control procedures so that there is an accurate, real-time inventory record in the system.
Operate Vehicle/truck
Load and secure truck according to DOT standards.
Operate/drive truck according to DOT standards.
Maintain vehicle and sales equipment to ensure timely and safe delivery of customer product achieving customer satisfaction and retention of customer base.
Manage staff and branch
Train staff:
Installation and service of new and existing equipment to achieve customer satisfaction and increased sales and profit of new and existing products.
Sales techniques
Customer service
Safety
DOT, vehicle, and operational compliance
Product handling and compatibility
Maintain appropriate staff levels needed to achieve sales targets for the Branch location.
Hold regular performance reviews/discussions with staff to improve/manage job performance, and create knowledgeable, engaged, and productive employees.
Hold monthly staff meetings to include review of sales targets, policy changes, and safety training.
Manage Branch costs and expenses to decrease operational expenses.
Maintain appropriate levels of inventory to meet customer demand, reduce operating expenses and increase inventory accuracy.
Monitor customer pricing to set appropriate sales targets for assigned territory.
Produce and submit Branch Reports to allow for detailed analysis of Branch territory objectives.
Actively participate in professional association meetings/conferences when necessary.
Review and/or revise business processes to increase efficiency and productivity and reduce operating expenses.
Other
Review and or revise business processes this position interacts with to increase efficiency and effectiveness.
Provide warehouse support as needed.
Follow all company safety procedures as well as all OSHA and DOT r