Registration Group Lead/Client Services

JOB REQUIREMENTS: Company Description Eurofins Scientific is an
international life sciences company, providing a unique range of
analytical testing services to clients across multiple industries, to
make life and our environment safer, healthier and more sustainable.
From the food you eat, to the water you drink, to the medicines you rely
on, Eurofins laboratories work with the biggest companies in the world
to ensure the products they supply are safe, their ingredients are
authentic and labelling is accurate. The Eurofins network of companies
is the global leader in food, environment, pharmaceutical and cosmetic
product testing and in agroscience Contract Research Organisation
services. It is one of the market leaders in certain testing and
laboratory services for genomics, discovery pharmacology, forensics,
advanced material sciences and in the support of clinical studies, as
well as having an emerging global presence in Contract Development and
Manufacturing Organisations. It also has a rapidly developing presence
in highly specialised and molecular clinical diagnostic testing and
in-vitro diagnostic products. In over 30 years, Eurofins has grown from
one laboratory in Nantes, France to 58,000 staff across a decentralised
and entrepreneurial network of 900 laboratories in over 54 countries.
Eurofins companies offer a portfolio of over 200,000 analytical methods
to evaluate the safety, identity, composition, authenticity, origin,
traceability and purity of biological substances and products. In 2021,
Eurofins generated total revenues of EUR 6.72 billion, and has been
among the best performing stocks in Europe over the past 20 years. Job
Description The Registration Group Lead/Client Services receives
sufficient authority from, and is accountable to the Lab Supervisor or
appointed designate for the successful completion of assigned duties and
responsibilities and has the authority to take action necessary to carry
out the duties and responsibilities of this position and to identify the
occurrence of departures from the quality system or from the procedures
for performing tests and/or calibrations, so long as such action does
not deviate from established company guidelines, is consistent with
sound business judgment, and follows the practices of the laboratory.
Essential Duties and Responsibilities: Demonstrates and promotes the
company vision Regular attendance and punctuality Serve as project
manager for clients samples, keeping clients informed of status and
TAT and lab informed of client requirements Balance client needs and
satisfaction with internal laboratory requirements for project success
(act as advocate to both) and ensures that information is distributed to
all who need it Obtains necessary information for quote preparation,
Audits, and sample paperwork at required times Schedules,
coordinates, and participates in client conference calls as needed;
attends meetings with technical groups as needed Assess client
satisfaction by entering client concerns and complaints into the
complaint management system; works with Laboratory Management to assist
with resolution Maintain supply inventory and verify invoices are
correct Assist in management of invoices for supplies and client
billing. (Both internal and external) Responsible for managing
outsourced samples with partner Eurofins laboratories to ensure timely
COA release for clients Preparing samples to be sent to sister labs
or other contract labs for subcontracted work Responsible for
processing online electronic orders from clients and sister labs
Works with external and/or internal courier services to ensure timely
arrival and delivery of samples Assists in coordinating logistics of
courier routes when needed Understand and follow Quality System docu
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