IT Business Relationship Manager

This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12204712

## Position Overview

The Illinois Tollway is dedicated to providing and promoting a safe and
efficient system of highways while ensuring the highest possible level
of service to our customers. Whether its I-PASS, theMove
IllinoisProgram, open road tolling or keeping you safe with our
H.E.L.P. trucks, we are committed to delivering great benefits and
services to customers.

The Tollway is a user-fee system no state or federal tax dollars are
used to support maintenance and operations. Operations are funded by
toll and concession revenues.

Under the leadership of the Board of Directors and Executive Staff, the
Tollway is committed to achieving the following goals: increase
collaboration with regional transportation and planning agencies,
promote the regional economy, maintain financial integrity, foster
environmental responsibility and sustainability, maintain the safety and
efficiency of the Tollway system, further transparency, and
accountability, enhance customer service, and maintain public trust.

In support of this mission, the IT Business Relationship Manager (BRM)
acts as a liaison between IT and other business units within the
organization to ensure the business needs are communicated effectively
and that the solutions are understood and accepted by the business. The
Business Relationship Manager role is that of a strategic, senior-level
business partner who shares ownership for business value results, as
well as business strategy.

## Essential Job Functions

– Prioritizes Business Need – Understands the business need, help to
prioritize projects or phases with the Deputy Chief of IT Project
Management, and ensures that projects or phases align to the
technology that will provide the best return on investment (ROI).
– Monitor and Track Goals – Translates business requirements into IT
solution requirements to meet the goals and the benefits defined for
a project. Continue to track and monitor that they are being
achieved throughout the project.
– Mediate Conflicts Ensure that conflicting Stakeholders requirements
are mediated appropriately.
– Manages Escalations Handle escalations and complaints from
Stakeholders in a formal by sympathetic way.
– Build Partnerships Develop strategic relationships with business
partners to shape demand and ensure that the businesss products and
services meet their need.
– Collaborate with Leaders Work with leaders inside and outside the
organization to ensure that strategic initiatives deliver meaningful
results to the Illinois Tollway.
– Reports to Deputy Chief of IT Project Management.
– Understand Business Objectives BRMs need a deep understanding of the
business. They collaborate with the business leaders to understand
their goal, challenges, and strategies.
– Communication BRMs act as a strategic partner between business
units. They facilitate clear communication, ensuring that business
needs are effectively communicated and that solutions are understood
and accepted by the business. They translate business language into
IT-friendly dialogues and vice versa, ensuring clarity and
understanding.
– Nurturing and Building Relationships One or the key roles of a BRM
is to establish and maintain strong, trust-based relationships. This
requires consistent engagement, understanding partner perspectives,
and proactively addressing their concerns.
– Value Management BRMs support the value management process by
discovering opportunities and shaping demand in service and/or
products to increase organizational value.
– Strategic Alignment BRMs are instrumental in providing insights into
how technology, can support and drive business initiatives, helpin
to align the two. Presenting initiative at governance gate reviews.
– Project Partnership BRMs work closely with the Project Managers to
provide guidance with prioritization, optimization, organization
change management, testing strategies and training needs for the
business. Specifically,
1. Manages the expectations of the business area.
2. Supports and promotes organizational change management within
the business.
3. First escalation point for business related items.
4. Gains approval for project change requests from the Business.
5. Ensures Project is tied directly to Illinois Tollways Strategic
Goals.
6. Ensures Return on Investment (ROI) for the Project is defined.