Enrollment Services Representative 2

Enrollment Services Representative 2

Department: Registrars Office

Home Campus: Bloomsburg

Full-time

Position Purpose – The position provides administrative level support to the Registrar and Associate Registrar.

Description of Duties

– Review and respond to requests for information from internal and external requestors related to all enrollment and academic support services, especially transfer equivalencies. Conduct and coordinate the entry and retrieval of such data from the student information system and ancillary software applications. Ensures data received from faculty, staff, and departments are entered into the student information system and other electronic applications. Conduct research to ensure data entry is accurate and reconciles electronic information to source documentation. Provide administrative support to Deans, Department Chairs, and faculty related to transfer equivalencies, electronic catalog files, and enrollment and academic support activities.
– Provide administrative support to students, academic and student support offices related to Transfer Articulation, scheduling, registration, and enrollment and academic support activities. Utilizing the student information system software, maintain degree audits for graduate and undergraduate degree programs, graduation exceptions, and other special applications of the academic advising module such as repeat-checking, Academic Progress checking, degree clearance, and generating data for further analysis. Processes degree exceptions, makes changes to student online degree audit, and ensures academic and data integrity within the student information system.
– Provide administrative support and serve as administrative presence for student records and retention document-imaging functions and content management software for omnibus forms and university catalog software. Maintain, support and coordinate information in the student information system and ancillary software applications. Collects information about university and departmental content management software needs and special requirements from administrators, faculty and staff in order to determine facility needs for content management software for omnibus forms and university catalog software and document imaging and implements an appropriate course of action based on department needs. Maintain, support and coordinate information in the student information system and ancillary software applications, and provides assistance with electronic imaging student records and retention document-imaging functions and content management software for omnibus forms and university catalog software. Including installation, problem tracking, working with network services and other central computing staff as required. Participates on campus committees on electronic imaging and content management software for omnibus forms and university catalog software. Uses knowledge gained to improve the use of electronic imaging and within the University.
– Maintain, support and coordinate information in the student information system and ancillary software applications, such as Academy One, related to students, departments, faculty, and outside agencies.
– Conduct and coordinate the entry and retrieval of such data from ancillary software applications. Create and maintain course data, including the unique attributes, and the necessary taxonomy for IPEDS reporting. Utilize software to assist in managing course eligibility, requisites, preclusions, and restrictions. Set parameters to control enrollment and wait-list capacity. Program software to code policies at the institutional level or tailor them to unique programs of study. Use real-time data to quickly decide whether to add or cancel courses. Utilize curriculum software to create academic calendars that address both traditional fixed academic periods and date-driven timeframes. Configure software to accommodate unique elements of curriculum management such as flexible learning delivery models, course cross-listings, and co-requisites. Improve curriculum management by identifying competencies and learning outcomes related to learning activities and accomplishments or traditional courses. Identify competencies and outcomes to best represent the knowledge or skills acquired from particular courses, activities, or learning accomplishments. Configure business processes for grade submissions and design transcript layouts to report on grades, academic standing, competencies, cumulative GPA, and much more
– Review, analyze, and develop printed and electronic policies and procedures manual; maintain student information system catalogue files and Registrar Web Pages, and provide training related to departmental practices and procedures. Evaluate current practices and procedures, make recommendations for effective change and provide documentation to support recommendations. Coordinate activities related to and provide administrative support for the scheduling of the entering freshmen cohort. Provide administrative support to Deans, Department Chairs, and faculty related to scheduling, course offerings, and publicity to students, parents and institution. Maintains, supports and coordinates information in the student information system and ancillary software applications related to student academic records. Conduct and coordinate the entry and retrieval of such data from the student information system and ancillary software applications

Minimum Requirements

 Three (3) years of experience in the delivery of technical services and assistance to customers that involved the application of specific laws, rules, regulations, and procedures, and which included or was supplemented by one (1) year of direct public contact work;

OR

An associate degree and one (1) year of experience in the delivery of technical services and assistance to customers that involved the application of established laws, rules, regulations, and procedures, and which included or was supplemented by one (1) year of direct public contact work;

OR

An equivalent combination of experience and training.

Preferred Qualifications

Bachelors Degree — Preferred or equivalent experience that includes at least two years work experience preferably in setting related to business, or education and involving a high degree of customer service orientation.
 

Knowledge of web-based computer applications and with integrated database management system is preferred.

Knowledge, Skills, & Abilities —

– Some knowledge of the principles and practices of public administration.

Some knowledge of the principles of governmental accounting, statistics, and public personnel administration.

Some knowledge of the sources of information, methods, and techniques used in administrative research.

Ability to carry out with some supervision staff assignments requiring the organization of material and development of procedures.

Ability to conduct studies and analysis contributing to the development of sound operational procedures.

Ability to speak and write effectively.

Ability to establish and maintain effective working relationships with administrative officials, other employees, and the general public.

Proficient in the use of Microsoft Excel and Word; ability to access and search Internet; ability to maintain proficiency as applications are updated and to learn the use of