Deskside Support Specialist

Deskside Support Specialist

This opening is with Howmet Aerospace – a world leader in investment casting of superalloys, aluminum and titanium primarily for jet aircraft and industrial gas turbine markets. For more information about Howmet Aerospace, visit us online at www.howmet.com.

Howmet has challenging opportunities for individuals who are excited to engage with us in growing our business. Join us where you will be part of a dedicated team to manufacture high tech products, safely, accurately and efficiently, you will perform a variety of hands-on operations in accordance with standardized processes within customer specifications.

Job Summary

This position provides deskside support and infrastructure support for diverse business uses and manufacturing systems across 3 Business Centers.

Essential Duties & Responsibilities

Follows Howmet’s Safety Regulations and Work Rules Handbook along with all departmental specific safety requirements.

Work alone or as part of a team to implement, evaluate, procure, support business and manufacturing computer systems and information solutions that meet the needs of the customer adding the most value to the company. This is to be accomplished by utilizing technically sound methods of investigation, analysis, design, planning, and scheduling.

Complete operational support/ASAT tasks of the business and manufacturing infrastructure environment, providing remote and local / on-site support to customers.

Assure regular execution of standard operational activities related to business and manufacturing infrastructure for the location.

Manage IT projects to include project estimates, status communications, and schedules.

Execute plans including frequent review and communication with customers and stakeholders.

Insure client health of both manufacturing and business IT equipment. Must be able to maintain health of equipment as measured by metrics set by the BU.

Lead the discovery, planning and implementation of process and technical improvements that will increase efficiency and accuracy performing IT duties.

Skills and Abilities

Ability to diagnose and identify software and hardware issues.

Work experience with staging new computers.

Strong human relation skills with ability to interact with internal and external customers, other support groups, and Business unit or location leadership

Must be able to provide off-hours support as needed.

Basic Qualifications:

6 months of IS Deskside Support work experience in a manufacturing environment.

One year experience diagnose and identify software and hardware issues.

6 months work experience with staging new computers.

Must be able to provide documentation in the original form establishing both your identity and your employment eligibility in the U.S.

This position entails access to export-controlled items you must be able to lawfully obtain access to such items.

Preferred Qualifications

Associates Degree in Computer Science/IT/IS from an accredited institution.

About Howmet Aerospace

Howmet Aerospace Inc. (NYSE: HWM), headquartered in Pittsburgh, Pennsylvania, is a leading global provider of advanced engineered solutions for the aerospace and transportation industries. Our primary businesses focus on jet engine components, aerospace fastening systems, titanium structural parts and forged wheels. With $6.6 billion in revenue in 2023, our products play a crucial role in enabling fuel efficiency and lightweighting, contributing to our customers’ success and making a positive impact on the world. To learn more about the way Howmet Aerospace Inc. is advancing the sustainability of our customers, markets, and communities where we operate, review the 2023 Environmental Social and Governance report at www.howmet.com/esg-report.

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Howmet is proud to be an Equal Employment Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other applicable legally protected characteristics.

If you need assistance to complete your application due to a disability, please email TalentAcquisitionCoEHowmet@howmet.com