Systems Administrator – The Task Force for Global Health
Emory Healthcare/Emory University
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Description
This position is contingent upon the continued availability of funding and program needs. The Task Force for Global Health offers a hybrid, flexible work schedule.
Based at the Task Force for Global Health in Decatur, GA, and affiliated with Emory University, the Neglected Tropical Diseases Support Center (NTD-SC) aims to optimize operational research and surveillance to eliminate neglected tropical diseases which threaten the lives and well-being of millions of people in some of the world’s most marginalized communities. This work, conducted in close coordination with partners, addresses challenges facing each phase of the programs targeting the Neglected Tropical Diseases (NTDs): effectively scaling up to reach those at risk, successfully scaling down when their goals are reached, and finally sustaining the reductions achieved in disease prevalence. The NTD-SC hosts the secretariat for the Coalition for Operational Research on NTDs
(COR-NTD), a global partnership focused on supporting this research agenda. The NTD-SC is actively pursuing an expanding portfolio focused on providing important services and support to the NTD community.
The Systems Administrator is responsible for providing support to users of a DHIS2-based information system for neglected tropical diseases (NTDs). This includes managing a Jira Service Management help desk, making contributions to a Confluence knowledge portal, training system users, and supporting enhancement of the system.
KEY RESPONSIBILITIES:
Coordinates and leads the development and maintenance of applications.
Consults with customers to understand business problems and develops technical solutions.
Provides technical expertise on applications, technical tools and software.
Provides technical direction to customers and support staff.
Analyzes, codes/configures, and tests applications.
Assists in developing applications specifications.
Implements developed applications and provides customer support of applications.
Performs other related duties as required.
User support (40%):
Triage support requests upon receipt and take action in accordance with defined workflows
Troubleshoot and respond to low- and medium-complexity user support requests; escalate high-complexity issues, and monitor and communicate progress towards resolution
Monitor workflows to ensure timely resolution of tickets in accordance with defined timelines or service level agreements (SLAs)
Provide real-time virtual assistance for users, including during weekly office hours
Provide regular status reports of issues to team
Analyze records and logs to spot underlying trends and potential issues; communicate to Data Analytics Center team
Contribute to delivery of trainings to NIS users and development/revision of training materials
Produce and update knowledge products (job aids, workflow diagrams, SOPs, etc.)
Maintain NIS user support systems (25%):
Configure, maintain and administer Smartsheet and Atlassian tools (Jira, Confluence, Bitbucket), including a user support ticketing system
Facilitate harmonization of support ticketing system with enhancement and support request tracking system
Contribute to work plans for addressing enhancement requests
Use a REDCap system to obtain signed data sharing agreements from all system users; review status of data sharing agreements on a periodic basis and follow up with partners as needed
Manage support email address
Support system use and enhancements (25%):
Establish and manage user accounts in DHIS2
Manage user groups and permissions in DHIS2
Contribute to development of testing plans for system enhancements, participate in or facilitate testing of new features as required
Manage enhancement and support request tracking system and develop work plans for addressing low- to moderate-complexity enhancement requests
Other Duties as Required (10%):
Support translation of system metadata from English to French
Provide support for knowledge management (e.g., shared Google drive management, knowledge portal)
Participate fully as a member of the Task Force for Global Health by contributing, assisting and participating in projects, activities, and initiatives as requested by Task Force management
Participate in relevant Communities of Practice
Assist Director of Data Analytics with special projects as necessary
Travel:
Up to 10% domestic and international
MINIMUM QUALIFICATIONS:
Eight years of information technology experience OR a bachelors degree and six years of information technology experience.
Positions in this classification may require a knowledge of one or more programming languages and/or a knowledge of an application and application tools.
PREFERRED QUALIFICATIONS:
Expert proficiency in use of Jira Service Management and ConfluenceFamiliarity with DHIS2, Smartsheet, REDCap, and/or Bitbucket preferred
Experience using Microsoft Office and Google Suites
Strong attention to detail
Ability to work well with cross-functional teams
Willingness to learn and adapt as needed
Proven ability to manage multiple work-related priorities, in a fast-paced environment with strict deadlines
Professional-level proficiency in English (reading, writing, speaking)
Intermediate or professional-level proficiency in French (reading, writing, speaking)
Strong desire and ability to foster an environment of inclusion, equity, belonging, and respect for diversity
NOTE: This role will be granted the opportunity to work from home regularly but must be able to commute to Emory University on a flexible weekly schedule based upon business needs. Schedule is based on agreed upon guidelines of department. This role requires residency in the state of GA. Emory reserves the right to change remote work status with notice to employee.
Emory Supports a Diverse and Inclusive Culture
Emory University is dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veterans status. Emory University does not discriminate in admissions, educational programs, or employment on the basis of any factor stated above or prohibited under applicable law. Students, faculty, and staff are assured of participation in University programs and in the use of facilities without such discrimination. Emory University complies with Executive Order 11246, as amended, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity and affirmative action. Emory University is committed to achieving a diverse workforce through application of its affirmative action, equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Inquiries regarding this policy should be directed to the Emory University Department of Equity and Inclusion, 201 Dowman Drive, Administration Building, Atlanta, GA 30322.
Emory University is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Department of Accessibility Services at 404-727-9877 (V) | 404-712-2049 (TDD). Please note that one week advance notice is preferred.
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Job Number 136154
Job Type Regular Full-Time
Division Affiliated Organizations
Department Task Force for Global Health
This position may involve the following Health and Safety issues: Not Applicable
Job Category Information Technology
Campus Location (For Posting) : City Decatur
Location : Name Task Force for Global Health