Quality Assurance Analyst III (Commercial Loan Document Review)

Work Location:

United States of America

Hours:

40

Pay Details:

$68,640 – $112,320 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. The included salary range for this role takes into account multiple factors that are considered in making compensation decisions. The base pay actually offered may vary based upon candidates skills and experience, job-related knowledge, licensure and certifications, geographic location, and other specific business and organizational needs. As TD puts career development at the forefront of our colleague experience, it is not typical for an individual to be hired at or near the top of the range for their role.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Governance & Control

Job Description:

The Quality Assurance Analyst III (Commercial Loan Document Review) is responsible for ensuring overall service and/or department quality standards are met. Conducts reviews of loan accuracy to identify and correct errors, pre-close and post-booking, which will minimize margin compression issues and reduce customer irritants related to customer outreach and rework due to booking errors. This team will perform a necessary control function that strengthens our risk profile and ensure the accuracy of regulatory reporting.

This is a Remote opportunity

Monday – Friday 8:00am to 5:00pm

Depth & Scope:

Ensures adherence to set quality standards

Provides leadership and direction to less experienced staff

Leads and executes more complex projects to attain company and/or department objectives which require directing the work of others

Identifies opportunities for process improvements to advance service quality and/or streamline functions

Recommends and implements department training needs

Maintains and develops expert knowledge of company and/or department systems; assists with system implementation/conversion and consults with management as needed

Coordinates quality control and/or compliance activities

Creates manuals, reports and documents and make updates as needed

Participates in special projects and performs additional duties as assigned

Develops, recommends, facilitates and/or coordinates Employee training

Monitors Employee and/or division performance to ensure compliance with department and/or company standards

Contributes to a positive, ethical and respectful working environment and communicates openly with others

Models company culture internally and externally

Participates in meetings and coaching sessions

Keeps staff informed of any procedural changes or enhancements

Provides support to department leadership in performing trend analysis, information gathering, performance feedback and related activities

Education & Experience:

Bachelors degree or progressive work experience in addition to experience below

5 years related experience required

Commercial Loan Experience Preferred

Excellent written and verbal communication skills

Proven time management and organizational skills

Strong computer skills

Must be able to work flexible hours, including possible evenings and weekends

Proven problem solving skills

Excellent interpersonal skills

Proven ability to work as an active participant in a team as well as independently

Experience in a unpredictable and fast pace environment

Proven ability to be detail oriented

Strong leadership skills

Customer Accountabilities:

Understands and supports the Banks Customer Service Strategy

Considers the impact of decisions on the well-being of TD, its Customers and stakeholders

Provides the highest level of Customer service when dealing with internal partners, vendors or our Customers – WOW at every opportunity

Models quality service delivery at every interaction

Leads and contributes to the ongoing improvement of the partner / Customer experience

Employee/Team Accountabilities:

Be engaged in advancing and sustaining a unique, inclusive culture that reflects TDs diversity agenda, and create an extraordinary employee experience

Participates fully as a member of the team and contribute to a positive work environment

May provide leadership, training, and guidance to other team members

Ensures ongoing communication with the team on the status / progress of projects and issues / points of interest

Actively shares information and knowledge, and proactively learn from the expertise of others

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more (http://hrportal.ehr.com/tdtotalrewards)

Additional Information:

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.