Program Manager, Customer Domain Engineering

Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and lets lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology of #TeamAmex.

American Express is seeking a Program Managers responsible for planning, directing and coordinating large strategic programs from initiation through to implementation. Leads cross-functional project and program teams and works with internal customers to establish and interpret project/program objectives into solutions. Responsible for handling project/program costs, resources, risk and issues to ensure that objectives are realized. Provide regular program status updates.

Organizational Context: Supporting the Customer Domain Engineering programs specifically Project Diamond which is a enterprise top program that will start in 2025 and is accountable for migrating over 90 consumer applications to C360 the POA SOR for Customer Demographics.

Key Responsibilities

Develops the program strategy and the various enterprise-wide high-level project plans with scope and approach are fully understood by all partners

Ensures integration of projects and adjusts project scope, timing, and budgets as needed, based on objectives

Identifies and keeps track of key achievements and recommend adjustments to cross-functional team plans

Ensures accurate reflection of project/program budgets, forecasts and actuals with related tools

Monitors and communicates the progress of the delivery and ensures timely and effective communication of the status in terms of cost, forecast, schedule and assessment of risks/issues

Negotiates and influences cross-functional teams to ensure appropriate resourcing levels are engaged and maintained throughout the execution of the plan

Anticipates program/project risks and issues and ensures that appropriate mitigation planning is in place to avoid compromising delivery

Ensures effective usage of change control procedures and processes to retain control on scope, schedule and cost

Adds to continual process improvement or re-engineering activities

Communicates with key partners with regard to program strategy direction and changes

Scope of Impact/Influence

Responsible for leading multiple projects or highly sophisticated or enterprise-wide program(s) consisting of multiple projects

Education & Experience

Bachelor’s Degree in related field required; advanced degree preferred OR

Extensive business/industry work experience, with shown experience in a leadership role and project management role

High-performing Behaviors

Leads cross-functional, large/sophisticated program or multiple programs

Adapts to situations in order to quickly resolve issues and/or gain alignment

Connects with leadership at all levels

Ability to optimally negotiate and influence to reach desired outcomes

Ability to use business and technical experience to identify impacts or risks and build plansto mitigate them

Knowledge/Skills Requires financial competence for representing project/program financials using internal toolsas necessary

Requires proven experience leading multiple, cross-functional projects or programs

Technology Proficiencies

Adaptive Communication

Agile Practices

Industry and Company Knowledge

Organizational Change Management

Technical Acumen

Technology Industry Trends

Game Changers

Adaptability

Collaboration & Partnership

Continuous Improvement

Courage

Curiosity

Resourcefulness

Servant Leadership

Tenacity

Role Core Proficiencies

Financial Management

Governance and Reporting

Portfolio, Program, and Project Support

Program Management

Project Management

Leadership

Analytical Thinking

Coaching and Mentoring

Decision-Making

Executive Presence

Influence and Negotiation

Relationship Management

Business

Facilitation

Planning and Organizing

Qualifications

Salary Range: $110,000.00 to $190,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries

Bonus incentives

6% Company Match on retirement savings plan

Free financial coaching and financial well-being support

Comprehensive medical, dental, vision, life insurance, and disability benefits

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. Thats why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees – Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Technologies

Primary Location: US-Florida-Sunrise

Schedule Full-time

Req ID: 24017818