Retail Assistant Store Manager – Full-Time

Job Descriptions:

Tervis first introduced America to our iconic insulated drinkware in 1946. Since then, we’ve continued to delight our customers with thousands of creative designs and customizable options, hundreds of licenses, innovative new products, and a total commitment to sustainability and responsibility. We make drinkware with personality for use at home and on the go, available in official Tervis stores around the country, on our website 24/7, and through partnerships with premium retailers nationwide.

To be successful at Tervis you’ll need to:

Act with Accountability

Improve Continuously

Communicate Thoughtfully

Live with Balance

Deliver Consumer Delight

Our flagship store in Osprey, FL is looking for an Assistant Store Manager!

Position Summary:

Responsible for the day to day operations of Tervis store. Responsible for achieving performance objectives set out by Store Management. Assist in developing new business opportunities to increase brand awareness and sales.

Essential Functions:

Sales:

Maintain records of sales data and bank deposits

Manage store budget

Promote corporate sales and track all employee incentive sales

Monitor daily/weekly/monthly sales and meet with Store Manager to adjust as needed.

Manage and motivate sales team to increase sales

Respond to customer complaints and comments

Review daily closing reports and compare to accounting to ensure accuracy

Utilize suggestive selling/up selling techniques and coach employees on these techniques.

Support generating and developing new customer business opportunities to increase revenue, by cold calling and marketing within your market.

Staffing:

Assist Store Manager with interviewing potential staff

Provide training to team members

Ensure quality, customer service, health, safety, legal and security standards are met

Partner with the Store Manager on coaching & counseling staff performance while documenting issues and consequences

Assist Store Manager in conducting appraisals and performance reviews

Manage payroll budget

Schedule staff to achieve optimum coverage

Review employee time cards when necessary

Inventory:

Monitor daily inventory replenishment needs

Plan seasonal inventory needs

Manage inventory, track inventory turns by item to control stock levels

Monitor annual inventory (Quarterly)

Track returns by month

Advise Store Manager on all accounting issues

Marketing:

Monitor all local Ads – give feedback to Marketing

Track Coupons – give feedback to Marketing

Misc.:

Maintain store premises and grounds in compliance with safety and housekeeping practices

Other Responsibilities and Duties:

Educate customers on Tervis Made for Life defective return policy & procedures; react to customer service issues appropriately

Performs other work-related duties as assigned

This job description does not list all job duties. Occasionally supervisors or managers may ask you to perform other duties. Performance is measured against the tasks listed in this job description and these other duties.

Management has the right to revise the job description at any time. The job description is not a contract for employment and either you or the employer may terminate employment at any time, for any reason.

Required Experience:

Goal orientated, strong attention to detail, talented at developing people

Ability to work with all departments (human resources, finance, marketing, logistics, information technology, and management) to drive the business.

Full time position may exceed 40 hours per week depending on business needs

Must be available to work evenings, weekends and holidays

Requires extended standing, bending, stooping and overhead reaching

Must be able to lift 35 pounds

Partner with Store Manager on all aspects of the business

Knowledgeable in cash register, POS systems and ticketing procedures

Keyword: Retail Assistant Store Manager – Full-Time

From: Tervis