Part Time Customer Service Representative

Part Time Customer Service Representative 

The Position :

PackSmart is a growing packaging equipment and supply company seeking a dedicated Customer Service Representative to bolster our dynamic sales team. The ideal candidate should possess a minimum of 1 year of customer service experience in a B2B environment. Starting compensation ranges from $19 to $25 per hour, commensurate with experience. This would be a part time, 24 hour/week position.  This primarily remote position applies to anyone in Illinois or Wisconsin who would have a commute greater than 1 hour to our office in West Chicago, IL.

The Company:  

PackSmart is a family-owned (3rd generation involved) premier provider of packaging equipment and supplies.  Since 1979, PackSmart has been known for the great care we take with customers and employees alike. We are a growing packaging company based in West Chicago that offers its employees a collaborative environment, a flexible work schedule, and one operating system – the Entrepreneurial Operating System (EOS), where our employees know where we’ve been, where we are, and where we are going.

Core Values:

Willing to Learn & Adapt

Positive & Engaging

Finds a Better Way

Collaborative

Do What’s Right

We are seeking candidates who embody these core values daily, challenging the status quo and proposing more efficient ways to excel in their roles.

Overview of the Role:

As a Customer Service Representative, you will play a pivotal role in supporting our sales team by processing orders, tracking shipments, addressing customer inquiries, and collaborating on various projects to achieve company goals.

Requirements:

Ability to multitask and prioritize effectively

Excellent verbal and written communication skills

Proficiency in Microsoft Products (Word, Excel, Outlook)

1 years of experience in B2B customer service

Knowledge of CRM-related applications (experience with Zoho is a plus)

Knowledge of Microsoft Dynamics NAV is advantageous

Exceptional attention to detail and relationship-building skills

Responsibilities:

Process orders and follow up with customers on expected deliveries

Track shipments and provide timely updates to customers

Answer phones and address customer inquiries professionally

Confirm current pricing and assist with product sourcing when needed

Set up and train new customers on E-commerce

Collaborate with the Sales Team on various projects

Benefits:

Our employees are critical to our overall success.  We are dedicated to investing in their future by providing:

Excellent career growth opportunities

Flexible in-office and telecommuting schedules (Hybrid model includes working in the office a minimum of 2 days/week)

97% remote option available for commutes longer than 1 hour with travel to our West Chicago location two to four times per year

Business casual work environment

Health, dental, and vision insurance plans

Life insurance

Employee Assistance Program (EAP)

Paid personal, and sick days

Educational opportunities (4,000 training courses)

Work-life integration

Core value recognition program

IPOD – interdepartmental communication, team building, and employee events

To Apply:

Respond to this opportunity at PackSmart Careers (https://www.packsmart.com/careers-at-packsmart) .

PackSmart is an Equal Opportunity Employer. We consider all applicants and employees eligible for employment without regard to race, marital or civil union status, sex, gender identity, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, and/or any other characteristic protected by law.

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