Associate Manager of Social Intelligence 80051

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Constant connection to conversations happening on (and off) the clients
social channels to be the first to escalate noteworthy conversations
Establish system/automation tools to aide in real-time conversation
monitoring
Ability to check-in on weekends/nights to ensure escalation of
noteworthy conversations
Perform community conversation audits across social media channels to
identify key themes, audience sentiment, share of voice, customer
interactions, trend opportunities and content creation ideas
Use social listening to provide market analysis across competitors,
influencers and fan conversations in the beauty space
Develop reporting that tracks conversations and sentiment across various
topics, categories, and platforms
Extrapolate insights and recommendations from social listening to help
inform broader brand marketing strategy and direction
Support ongoing social listening requests from various teams within the
business (e.g. product development, partner marketing, sales)
Through listening, daily interaction with the community and brand
immersion, work closely with Community Specialist to help refine a
community engagement strategy that goes beyond customer service and in
to authentic conversation
Develop benchmark reporting and best practices for tracking primary KPIs
that are regularly reviewed
Help the team communicate back to the business our results/impact by
leading on all Brand social marketing reporting, measurement and
evaluation
Partner with Guest Services team to understand omni-channel consumer
sentiment and reactions and ways to tie back to social data
Pull and analyze campaign conversation reports leveraging current social
media tools (Sprinklr, Unmetric, Rival IQ,
Instagram/Facebook/Twitter/Pinterest/YouTube insights)
Partner with agency teams to dive deeper into multi-channel campaign
recaps to glean actionable insights and share learnings with internal
teams
Partner with agency teams and act as an input into trend/behavior
reporting
Collaborate with Consumer Insights team on development of internal
surveys, audience segmentation and other cross-platform audience
research initiatives
Maintain technology partnerships and consistently evaluate vendor
landscape to ensure best in class partners for social listening and
research

Qualifications:
Bachelors degree (marketing specialization preferred), plus 5-6 years
of social listening/analytics experience
Understanding how to extrapolate insights and illustrate the greater
business impact
Experience with data analysis and reporting working in a marketing
department or agency setting; proven strong analytical and
detail-oriented skills
Social media listening platform power user; experience with Sprinklr
(publishing and listening)

Creative Circles Freelance Employee benefits package includes
eligibility for Minimum Essential Coverage (MEC) medical plan,
dental/vision/term life package, discount prescription program, critical
illness, accident, tele-behavioral health, and 401(k) plan. Sick leave
is provided to Candidates whose assignment work location is in a state
or city subject to sick leave laws. A Minimum Value (MV) PPO medical
plan, Employee Stock Purchase Plan, and paid holiday eligibility are
based on length and dates of service.

Submit resume (and samples if applicable) to:
april.segedi@jobalert.creativecircle.com

Creative Circle is an Equal Employment Opportunity Employer. All
qualified applicants will receive consideration for employment without
regard to race, color, creed, religion, sex (including pregnancy,
childbirth, breastfeeding, or related medical conditions), age, sexual
orientation, gender identity or expression, national origin, ancestry,
citizenship, genetic information, registered domestic partner status,
marital status, disability, status as a crime victim, protected veteran
status, or any other characteristic protected by law. Creative Circle
will consider qualified applicants with criminal histories in a manner
consistent with the requirements of applicable law. If you need a
reasonable accommodation in the application process, please contact your
Recruiter (the person youll be interviewing with) or a member of our
Human Resources team to make arrangements.