Customer Support Specialist – Intermodal (Tuesday-Saturday) – CUSTO012532-6062

This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12206228 About the Role

Customer Support Specialist II is a hourly role and a key contributor to
our Intermodal operations division. The primary responsibility is to
ensure that customer shipments are delivered on time, provide daily
interaction and develop relationships with customers and carriers. This
position will work at our office in Tinley Park Illinois with the work
schedule being Tuesday – Saturday.

What the Candidate Will Do

Process shipment entries and actively lead timely performance/automation
objectives

Maintain consistent and professional communications; effective, prompt
and courteous communications with respect to difficult situations,
relaying service failures, etc.

Exceed customer on-time pick-up and delivery expectations

Supervise shipments and revise when vital based on changing shipper,
customer, and carrier needs

Utilize external websites and other tools of communication to set
shipment appointments

Update load status in the system, e.g. loaded pick-up, delivery, empty,
etc.

Set up new Receivers, vendors, and suppliers locations

Work directly with Logistics Teams to assist with shipment issues or
problem-solving

Additional Responsibilities Regarding Customer and Carrier Relationships

Correspond with customer and carrier regarding detention and other
accessorial information

Set up new customer and vendor users on our platform

Acquire solid understanding of customer business practices and workflow

Basic Qualifications

High school diploma or GED equivalent

Minimum of 1-2 years Customer Service experience within an office
environment

Preferred Qualifications

Service-related industry experience

Knowledge of the freight industry

Basic proficiency with Microsoft Office Suite

About Uber Freight

Uber Freight is a logistics platform and partner with a mission to
reimagine the way goods move to help communities thrive. Backed by
innovative technology and a dedicated team of domain experts, we provide
logistics solutions that give shippers and carriers of all sizes greater
reliability, flexibility, and transparency so they can take control of
their freight. With over $17 billion in FUM, weve built one of the
worlds most comprehensive logistics networks consisting of over 130,000
digitally-enabled carriers and thousands of shippers, from small
businesses to Fortune 500 companies. For more, visit uberfreight.com.

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action
employer. All qualified applicants will receive consideration for
employment without regards to sex, gender identity, sexual orientation,
race, color, religion, national origin, disability, protected Veteran
status, age, or any other characteristic protected by law. We also
consider qualified applicants regardless of criminal histories,
consistent with legal requirements.