Full-Time Teller/CSR, Plaza North Branch

This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12208452

FIRST STATE BANKS Plaza North Branch has an opening for a Full-Time
Teller/CSR.

This is a responsible position requiring initiative and knowledge of
services available to customers.

Teller duties and responsibilities include, but are not limited
to:

– Receives cash and checks for deposit, verifies amounts, and looks
for check endorsements. Examines cash carefully to guard against
acceptance of counterfeit bills.
– Cashes checks for customers after verifying identification and
checking account balances in accordance with bank policy.
– Enter transactions into the Fiserv teller product and issue customer
receipts.
– Redeem Savings bonds.
– Process credit card cash advances.
– Count cash balance at beginning of shift and balances cash and
checks against computer records at end of shift.
– Prepare bank cashiers checks.
– Explain bank services and charges to customers.
– Observe suspicious behavior and reports any such activity to head
teller and/or security personnel as appropriate. In the event of a
robbery, remains calm and follows bank procedures to safeguard
customers and staff.
– Balance ATM and coin machines.

CSR duties and responsibilities include, but are not limited to:

– Answering phones
– Troubleshooting a variety of customer issues
– Opening accounts in Navigator/Fiserv (personal & business) including
HSA, IRA, & Trust accounts
– Assist customers with opening or renewing Certificates of Deposit
– Closing accounts
– Placing check orders
– Scanning
– Back up each CSR
– Be knowledgeable of Patriot Act

Required Qualifications:

– Willing to learn bank policies, procedures and general banking
practices.
– Requires a mature, professional person with an outgoing personality,
and the ability to conduct themselves with tact, courtesy, and have
a genuine desire to serve others.
– Possess the necessary judgment that is required to assess, interpret
and meet the needs of customers.
– Represent and promote the bank and its various banking products.
– Requires multi-tasking while paying attention to detail and accuracy
in handling various negotiable instruments.

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– A thorough knowledge of forms and proper use of them in processing
the various transactions is essential (training will be provided).

This is a non-exempt hourly position. Work schedule will be Monday
through Friday and Saturdays as scheduled. This position is not a remote
position, nor does it have the option of being a hybrid position.

Equal Opportunity Employer/Veterans/Disabled

9-17-2024